Customer Service Administrative Assistant
Resume:
Claudia C. Ciaramella
South Park, PA 15129
***********@*******.***
ADMINISTRATIVE ASSISTANT
I am seeking a position as an Administrative Assistant where my superior
organization skills and extensive experience in secretarial work will make
me a valuable resource to your team.
WORK EXPERIENCE
Billing & Sales
Ibex Global - AT&T
Pittsburgh, Pa
April 2013 to Present
. Inbound calls from customers in the Southeast region wanting to start
new AT&T service.
. Assisted customers with billing questions and concerns
. Responsible for daily sales and revenue
. Multitasking though many computer programs to ensure customer gets
best value for their money
. Experience in customer service with strong sales ethics
Sales Representative
2020 Companies -Verizon FIOS
Bethel Park, PA
October 2012 to April 2013
. Suggest appropriate bundle packages for consumer based on television,
phone, internet needs and preferences.
. Orders appropriate bundle for clients and arranging installation that
fits the customer's schedule.
. Handling customer inquiries and billing issues by reviewing bill,
explaining charges, correcting errors, advising customer on how to use
television remotes and how to set more computers up to the internet.
. Responsible for daily sales and quota's for bundle packages sold.
. Strong sales ethics
Doc Audit
Workway -Service Link
Coraopolis, PA
September 2012 to September 2012
. Checked in loan packages, pulled HUD and checks and made copies, put
loan number on envelopes that they were received in.(
. Stacked loan papers according to type of mortgage.(
. Made copies of Deeds and Mortgages to add to completed packages.(
. Placed Original Deeds and Mortgages in bins to go back to Financial
Institute(
Claudia C Ciaramella
Inbound Customer Service Agent
Alorica - HR Block Account (Temporary)
West Mifflin, PA
December 2011 to April 2012
. Worked in high call volume environment with critical need for
accuracy in providing information and documenting each call.(
. Provided outstanding customer service to individuals needing tax
assistance on their tax return, answering general questions to the
tax payers.(
. Followed established procedures to provide answers and resolve
problems of varying complexity, escalating as appropriate.(
. Utilized multiple software applications to retrieve and relay
relevant customer information.(
Administrative Assistant
It's Greek To Me
Pittsburgh, PA
August 2001 to June 2011
. Daily operation of the office, including but not limited to general
filing, telephone, word processing, billing of clients, payroll.
. General sales involving catering and specialty orders.(
. Overseeing staff set up to the clients' specific needs.(
. Performs customers' needs analysis, sales presentation and
arrangements for their special day.(
Insulator/Asbestos Worker
Heat and Frost Insulators and Asbestos Worker Local 2
Clinton, PA
April 1994 to March 1996
. Fabricates insulating material from fiberglass, mineral fibers,
synthetic rubber and other products used in the insulation
installation trade.(
. Covers insulation on pipes with canvas and installs vapor barriers,
waterproofing products and metal protection sheets.(
. Receives work orders and carries out insulation duties, measures,
determines the correct type insulation needed for the job.(
Claims Processor
Blue Cross of Western PA
Pittsburgh, PA
November 1978 to April 1985
. Research and process claims for payment or denial within contract
agreement, using knowledge of medical regulations, verifies and
updates relevant data into computerized systems and calculates
manually any adjustment needed.(
. Verified member eligibility and/or Medicare status, patient's
deductible, plan's coinsurance deductible, co-payments, plan's
exclusions and limitations.(
. Met required daily quotas/quality to meet desired goals.(
Education
Community College of Allegheny County, South Campus
Associate of Sciences
Administrative Office Professional
1998 to 2001
3.54 GPA
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