Customer Service Manager
Resume:
Resume Of: Natalie Rodriguez
Las Vegas, NV 89119
Cell Phone: 310-***-****
Email: **********@*****.***
Career Objective: Seeking a challenging position where I can utilize my managerial skill set
I am eager to bridge my work experience with my business
management degree-in-progress
Work Experience:
2008- 2013 Settebello Pizzeria Napoletana
Henderson, Nevada
Title: Manager/Shift Lead
Description: Supervised front of house, ensured day to day operations
were executed without incident. Trained new hires, reconciled tills and
end-of-day transactions, managed customer concerns. Attended
managerial meetings. Topics of discussion included: operations,
marketing flow charts, and procedural development to ensure quality
customer service
Title: Bartender
Description: Single-handedly worked a bar with twenty person
occupancy, prepared drinks for my patrons as well as for
restaurant. Maintained work area, reconciled till
Title: Server
Description: Routinely waited on a section between six and nine tables,
received customer’s orders, delegated tasks to bussers.
2000-2008 In-N-Out Burger
Las Vegas, Nevada
Title: Store Trainer
Description: Trained new hires, trained existing employees to receive
promotions, maintained employee files, performed daily checklists on
trainees and offered one-on-one feedback to the trainees, worked
alongside management to develop employees’ skills, attended quarterly
meetings with division’s training team to discuss challenges and
accomplishments.
Title: Associate
Description: Received customer orders both face to face and via drive-
thru, food prep, maintained work stations, reconciled daily till.
2006-2008 Starbucks Coffee
Henderson, Nevada
Title: Learning Coach
Description: Trained new hires on hot and cold beverage bars, food
prep, pastry case display, order taking and beverage coding, and till
reconciliation.
Resume Of: Natalie Rodriguez Page 2
Title: Barista
Description: Received customers’ orders, prepared customers’
beverages, stocked and maintained pastry case, food prep, maintained
dining room and work station, reconciled till.
2005-2006 Hot Topic Rock
Ontario, California
Title: Shipment Manager
Description: Sorted daily shipment, stocked sales floor, merchandised
sales floor displays using both company standards and my own
creativity, organized backroom to exceed company’s standards, assisted
store manager in implementing a loss prevention system that resulted
in the store having the lowest losses in the company, managed shifts,
reconciled previous day’s sales and transactions.
Education:
2009-Present College of Southern Nevada
Las Vegas, Nevada
Major: Business Management
Accounting
Marketing
Minor: Creative Writing
2003-2005 Fashion Institute of Design and Merchandising
Los Angeles, California
Major: Apparel Manufacturing Management
Community Service:
2012-Present City of the World Art Gallery
Las Vegas, Nevada
Description: Worked with other local artists to paint murals in the
children’s zone for First Friday events as part of a program to reinvent
the art’s district.
2010-Present Public Education Foundation
Las Vegas, Nevada
Description: Volunteered at The Teacher’s Exchange. Checked in
donations of office/school supplies, sorted donations, inputted
transactions.
Computer Skills: Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Publisher
Windows 7
IrfanView
Resume Of: Natalie Rodriguez Page 3
Dinerware
Various social networking and blog sites
Special Skills: Excellent verbal and written communication abilities
Comfortable with public speaking
Ability to type 80 WPM
Russian (reading, writing, speaking in progress)
Contact this candidate