Customer Service Sales
Resume:
Olicia Ennis
Authorized Sales Agent - Cox Communications
**** ***** **. ***.*** - Las Vegas, NV 89115
**********@*****.*** - 702-***-****
To guarantee complete customer satisfaction by providing a better service than any other competitor and to
maintain a high moral conduct.
WORK EXPERIENCE
Authorized Sales Agent
Cox Communications - Las Vegas, NV - July 2012 to Present
Establish, develop and maintain business relationships with current customers and prospective customers in
the assigned store to generate new business for Cox products and services.
Make telephone calls and In-person presentations to existing and prospective customers.
Assume all sales.
Attend regular training to sharpen my ability to achieve my maximum sales profitability.
Effectively sale Cox products and services.
Personally contact and secure new customers.
Develop a clear and effective written quote for existing and prospective customers.
Expedite a solution to customers complaints and problems.
Identify advantages of having Cox services or products compared to the competitor.
Keep updated on all new Cox products and services as well as promotional advertisements.
Achieve all sales goals and maintain my recognition as our company Top Performer.
Account Specialist
LV.NET - Las Vegas, NV - February 2011 to June 2012
Las Vegas, NV
Enter new contracts
Build accounts in billing system
Accept payments
Deposit checks
Send overdue accounts to collections
Schedule set-ups
Mail out collections letters
Explained monthly payments to customers
Answered to customers complaints, inquiries, and plans
Maintain records in QuickBooks
Process Credit Card Authorization forms
Follow up on submitted claims
Resubmit claims if necessary
Maintain customer information
Perform other duties to job as assigned
Customer Service/ Sales
E.I.N. Credit Group - Henderson, NV - January 2010 to February 2011
Answer and complete calls in a timely manner
Establish corporate loans and business lines of credit
Help create business plans
Explain terms of contract
Send out information
QuickBooks
Verify customer information
Explain loan/credit process
Get customers into compliance
Client follow up
Build clients profiles
Receive payments
Help remedy any credit deficiencies
Help businesses become incorporated
Front Office/ Medical Records Clerk
Spring Mountain Treatment Center - Las Vegas, NV - August 2007 to September 2009
Manage 100+ phone lines
82 live-in patients
Do all Filing
Handle psychiatric emergency calls according to hospital policy
Use Excel to keep record of patients and hospital stats
Shipping and receiving packages/mail
Use QuickBooks to properly track all monetary items as instructed.
Release of Information forms
Put records together
Copy medical records for court, patients, lawyers, or patients personal use
Copy and create hospital documents
Insurance verification
Data entry
Order office supplies
Accept Co-pays and deductibles
EMR/Medical Records
Use ICD-9
Use ICD-10
Use CPT
Patient and Insurance Billing
Customer Service
EDUCATION
Associates in Medical Administration
University of Phoenix - Las Vegas, NV
September 2008 to April 2009
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