Manager Customer Service

KEVIN WOOD

*** ***** **** **** • Fair Play, SC • 864-***-**** • *******@*****.***

Performance Radiator – South Carolina, Florida, Louisiana, Arkansas, Washington D.C.,

& North Carolina

District Manager 2012-Present

• Ensures proper operating procedures, policies, and customer service practices are in place and

followed at every location

• Works in conjunction with District Sales Manager to make pricing suggestions to Director of

Sales.

• Develops working relationship with District Sales Manager

• Communicates trips and meetings with District Sales Manager

• Follows Company policies related to travel expenses

• Develop staff members through cross-training, mentoring, and approved college courses, and

seminars.

• Identify and develop back-ups for personnel in key positions.

• Develop and maintain relationships between branches and Administrative departments.

• Develops working relationship with branch managers and staff.

• Reviews each warehouses financials monthly, taking the necessary action to ensure expenses are

in order to maintain and enhance a profitable operation.

• Develops budget with District Sales Manager for recommendation to Regional Manager and

Director of Sales for approval.

Performance Radiator- South Carolina & Georgia

Operation & Sales Manager, 2010- 2012

• Ensure proper operating procedures, policies, and customer service practices are in place and

followed at each location

• Develop staff members through cross training, mentoring, and approved college courses and

seminars

• Identify and develop backups for personnel in key positions

• Review each locations P & L’s monthly, ensuring expenses are in order to maintain a profitable

operation

• Responsible for conducting training of new and existing outside sales staff

• Manage the sales staff use of company vehicles, GPS tracking, lap tops, fuel card, cell phones,

and any other company assets assigned

• Work in conjunction with Regional Manager to develop budgets for each location

• Ensure annual sales budgets are met in each location

Performance Radiator -Greenville, South Carolina

Branch Manager, 2006-2010

• Duties include meet and exceed sales goals monthly and annually, inventory control, cost

control, and team development

• Responsible for advising customers with technical issues, i.e. always knowing the top new

techniques of parts performance and vehicle repair

• Assist Sales Manager with outside customer service calls

• Maintain client relationships with wholesale dealers

• Increased average monthly sales by 100% in one year

Advance Auto Parts – Clemson, South Carolina

Store/General Manager, 2003-2006

• Duties included proper staffing, inventory management, Cost control, Shrink control, and

oversee all daily operations

• Responsible for store loss prevention program

• Served as a liaison between auto shop accounts and the PDQ (Parts Delivered Quickly)

system

• Created and maintained status reports for District Manager daily, weekly, and monthly

• Awarded Store of the Period 07/2004

Valenite, Inc. – Westminster, South Carolina

Shift Supervisor/Carbide Grinding Specialist, 1993-2003

• Duties included to oversee daily operations of 2nd shift

• Responsible for programming and set-up of CNC machines

• Received an award for Special Achievement in Award & Recognition Program & two cash

awards for participation in quality improvement team

• Certified in Quick Change SMED & Measurement Proficiency

Education & Certification

Industrial Electronics Technology, 1990-1993 • Tri-County Technical College

Completed 51.29 hours of curriculum

Certifications

ASE Certified

Quick Change SMED

Measurement Proficiency

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