Management Customer Service

Crystal Gayle Smithson-West

*** ***** ***** **** *******, Virginia 23435

757-***-**** *******************@*****.***

Seeking a challenging position in an organization which is able to maximize

my logistics, office management and inventory management experience to

achieve their goals. Desiring a forward thinking company that is willing to

use the creativity that consists of vast computer knowledge, accounting,

organizational abilities, troubleshooting, and database program usage.

Project Planning Inventory Control Service Excellence

Customer Service Forecasting Transportation AS400

Logistics

PKMS-Manhattan PINC Solutions (YMS) Retail Service

Warehousing Transplace Management System (TMS) Shipping

Distribution Operations Inventory Analysis Receiving

Troubleshooting Data Analysis Microsoft Office Inventory

Management

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Professional Experience

Cost Plus World Market Distribution Center, Windsor, Virginia

2002-Present

Specialty import distribution center dealing with items such as

consumables, rugs, furniture, candles and plates.

Domestic Logistic Supervisor

Develop, plan and interpret inbound and outbound scheduling needs to meet

business and financial objectives. Analyze distribution requirements, store

labor concerns, physical requirements, federal and local regulations and

carrier constraints to develop and execute pick, load and delivery

schedules to ensure efficient flow of goods through each distribution

center. Provide consultation and/or expert advice to all company and

external management partners. Audit, process and negotiate freight claims

and billing exceptions with minimal supervision. Additional duties include

management of yard drivers and system administrator for PINC Solutions

(YMS).

Key Achievements:

Maintain relationship as the primary regional contact for all domestic

logistics vendors (Carriers, Vendors, etc).

Develop plans and execute New Store delivery schedule strategies for

several stores across the East Coast.

Plan/Coordinate cost effective routing and re-routing of all domestic

freight orders.

Provide insight and direction to Domestic Logistics Team and manage

direct reports in the Windsor Va. distribution center.

Track, trace, and maintain data integrity in all carrier movements

utilizing Transportation Management System (TMS), Warehouse Management

System (WMS), and Yard Management System (YMS).

Provide expert advice with all internal company contacts and external

partners regarding the movement of freight, trailer/equipment

availability, capacity issues and freight payments.

Provide guidance and recommendations to management regarding carrier

performance and possible replacement of carriers.

Track and Trace the progress of inbound and outbound shipments and

carriers to ensure expectations are met.

Identify changes and recommend solutions to improve processes and

information integrity.

Develop, plan and interpret freight volumes on a daily basis to ensure

timely flow of merchandise through the distribution center and into the

stores in the most cost effective manner.

Ensure all carriers including private fleet operations are knowledgeable

of pickup and delivery expectations.

Validate P.O. integrity and maintain information in keeping company

inventory management teams informed on the status of freight.

Distribution System Supervisor

Create, maintain and submit all selection criteria using the WMS waving

process. Research essential data element issues, locations, etc., for

purposes of complete waving integrity. Create pre-waves based on store pick

and load schedules. On a daily basis, prioritize priority wave requests,

special events and central replenishment for waving. Research 'no-locs',

problem skus, etc., that prevent allocations from properly waving. Ensure

all events are dropped on a daily basis and waved as per schedules. Create

and maintain numerous reporting spreadsheets, including successful

completion of the end wave process on a daily basis. Additional duties

include managing the data entry clerk and all ticket flow to the outbound

department.

Key Achievements:

Create pre-wave criteria on central replenishment and manual event

allocations for our brick and mortar stores, including BBBY and

internal/external internet base stores using the WMS/AS400 software.

Monitor all store routes and scheduled dispatches to ensure a timely

departure from the distribution center.

Research and troubleshoot problem allocations and SMS vs. PKMS

deficiencies.

Monitor shop/tab event flow, sku exceptions, aged distros, end waves, and

event coded cancelled cartons.

Prioritize distributor request, DC-to-DC transfers, and store requested

priorities.

Maintain constant communications with IM managers/analyst,

transportation, VDC stores, GSI ecommerce partners, and internal DC

partners.

Maintain and submit multiple reporting documents to internal and external

partners.

Supervise data entry clerk as well as managed ticket accuracy-and-flow

for the outbound department.

Monitor kronos hours and departmental supply budgets.

Assist in organizing and performing annual physical inventories for the

DC.

Crystal Smithson-West

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*******************@*****.***

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Additional Experience

Inventory Analyst

Provide support to all areas of the Flow/IC/QC department. This includes,

but is not limited to collecting all data in regards to accuracy, errors,

shrink and other key indicators from the flow department and through PKMS

reports. Review operational processes to report on various operational

trends to better report results to the management team.

Key Achievements:

Maintain and submit overall warehouse production reports; including

cancelled cartons, accuracy, warehouse capacity, sku unit adjustments,

department audits, etc.

Maintain daily inventory control reports; such as cycle counts, dynamic

moves, critical data, lock code reports, transitional inventory, advance

product flow.

Monitor season coded skus for major holiday events and ensure all product

exits the DC within set deadlines.

Assist in organizing and performing annual physical inventories for the DC.

Create AS400 user profiles, maintain an accurate account for all profiles

current and deleted; and coordinate with Sarbanes-Oxley on conducting

audits.

Inbound/FDA-USDA Coordinator

Create and schedule inbound appointments. Monitor and segregate all orders

pending FDA/USDA approval. Audit and track all containers directed to our

3PL yard site. Report production statistic reports to the

internal/external management team.

Key Achievements:

Schedule domestic appointments with local carriers and coordinate with the

Hampton Roads Port and the third party logistic company for imported

container deliveries and pick-ups.

Maintain communication daily with carriers, vendors, buyers, FDA/USDA

partners, and onsite management staff.

Coordinate with FDA/USDA on product not yet released from hold to process

for testing and segregate to cease any shipments to stores.

Manage kronos and financial expense reports for outside lumping services.

Created and tracked daily inbound production statistics for the leadership

team.

Conduct weekly/monthly inventory audits for our off site third party

container staging location.

Assist in performing physical inventories for the DC and third party

logistics site.

Education

High School Diploma

Norfolk Preparatory High School ~ Norfolk, Virginia

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