Manager Customer Service

Smaranda Serban

Email: ***.******@*****.***

Telephone: 702-***-****

Objective:

To pursue a challenging opportunity supporting a customer driven organization that will

value and reward according to my leadership skills, service orientation, and proven

ability to motivate customer service staff to consistently deliver truly great service.

Experience:

11/12 – Present Wyndham Tropicana, Las Vegas, Nevada

Resort Manager

8/9 – 11/12 –MGM GRAND, Las Vegas, Nevada

Independent Agent – Middle Eastern

11/07 – 06/09 Worldmark by Wyndham, Las Vegas, Nevada

Assistant Resort Manager

6/05 – 11/07 Bellagio Resort & Casino, Las Vegas, Nevada

Hotel Manager

6/04 – 6/05 Bellagio Resort & Casino, Las Vegas, Nevada

VIP Services Manager

.

9/03 – 6/04 Bellagio Resort & Casino, Las Vegas, Nevada

VIP Service Representative

06/02 – 09/03 Treasure Island, Hotel & Casino, Las Vegas, Nevada

Front Desk Representative

Education:

Andrei Saguna College, Sibiu, Romania

Bachelor Degree Elementary Education

Humanitas University, Sibiu, Romania

Psychology

Public Relations and Communications

Advertising and Marketing

MBA in International Business, Lucian Blaga University, 2012

Sibiu, Romania

Awards and Specialties:

Teacher for 2 years for Kindergarten/first grade, Sibiu, Romania;

Awarded journalist of the month at “Tribuna” newspaper in Sibiu, Romania;

Developed and presented a Public Relations Communications Seminar at “La Bastide de

Moustiers”, Sainte-Marie, France;

Participated and organized an advertising campaign for “Alma” company in Romania;

Diversity Champion-MGM Mirage Worldwide;

Part of the opening team for the Spa Tower at Bellagio Hotel;

Opera and Springer Miller trainer for the MGM Company Worldwide;

Hospitality Now Trainer for Worldmark by WyndhamWorldwide;

Won numerous awards for Excellency;

Home Owner Association Certified;

Representative for US Concepts -Marketing and Advertising Co.

Participated and implemented Opera system at Bellagio Hotel;

Organized events/ fund raisings for private and corporate at an executive level;

Involved in numerous political campaigns in Europe and United States

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