Service Representative High School
Resume:
Charmaen Luisa M. Espina
San Agustin Valley Homes, Phase 2, Carmen, Cagayan de Oro City
Phone #: +639********* Email : *********.******@*****.***
Call Center
OBJECTIVE
A position as an active employee, involving responsibility and working with
others as a team member to achieve advancement and growth for the company.
QUALI FI CATI ONS
A sound knowledge of telephone etiquette
•
Ability to work well as part of a team- to exhibit objectivity and be open-minded
•
towards the ideas and views of others, give as well as welcome feedback, contribute
to building team spirit, aid others to succeed
High level of motivation
•
Pleasant and friendly mannerism
•
Excellent computer knowledge/technological skills- the person should be adept in
•
using search tools, browsers and also email features; attaching files to
correspondence, utilizing tracking and management features
Good verbal and oral communication skills- fast and correct typing, ability to create
•
grammatically correct responses without any spelling errors. The person should also
know what to write while utilizing web communication, be able to quickly recognize
signals of a disgruntled customer and be able to respond without getting angry
Ability to treat people with respect under all circumstances, instill trust in others
•
besides upholding the values of the organization
E D U CAT I O N
South I-A Central School, Iligan City 2002
Sta. Felomina National High School, Iligan City 2008
System Plus College Foundation 2010
WORK HISTORY
June – November 2012 TELETECH Sta. Rosa, Laguna
Position: Call Service Representative
Telstra Account AUSTRALIA
Inbound/ outbound collections
December – June 2013 STREAM CUSTOMER CARE Mall of Asia
Position: Call Service Representative/ Technical Support
Inbound/ Outbound Calls
Dish Account US
Also do troubleshooting
Character References:
Bryan Nadal
Supervisor DISH VOICE
Contact this candidate