Customer Service Manager
Resume:
Toya C. Jenkins
************@*****.***
Customer Service Executive
Customer Service Manager with over 10 years of experience growing a business, reducing
expenses, increasing profits, and providing strategic assistance. Dynamic leader accomplished in
designing and implementing strategies that enhance organizational growth and sustainability.
Achievements’ Highlights
Maintained a staff of 150, including staffing, payroll, and scheduling.
Advancement in management duties.
Customer Service Manager of the year award.
Over nine Customer Service awards within seven months.
Professional Experience
Money Tree Inc., Henderson, Nevada
Vault Teller/ Customer Service 06/2011-05/2012
• Cash checks and pay out money after verifying that signatures are correct, that written
and numerical amounts agree, and that accounts have sufficient funds.
• Remarkable professional appearance and attitude.
• Strong organizational skills and ability to work within a small group.
• Profound working knowledge of Microsoft office applications including Word, Excel,
business equipment including 10-key, money counters, and telephone.
• Identified fraudulent activity to prevent potential losses to the financial institution.
• Monitor vaults to ensure cash balances are correct.
Summerlin Health, Las Vegas, Nevada
Customer Service Manager/ Human Resources 01/201*-**-****
• Monitored the performance of personnel to ensure a productive work environment.
• Managed the HR function in the areas of staffing and training.
• Motivated employees to achieve personal goals and to consistently meet expected quotas.
• Built a teamwork environment that encouraged hard work and collaboration.
• Recovered over $20,000 within two months by creating a collections department.
• Implemented training course for new recruits-speeding profitability.
• Perform difficult staffing duties, including dealing with understaffing, refereeing
disputes, terminating employees, and administering disciplinary procedures.
Gap, Las Vegas, Nevada
Sales Associate/ Customer Service 10/2009-03/2010
Dr. Kong’s Office, Las Vegas, Nevada
Medical Assistant Front and Back Office (Extern) 10/2009-
12/2009
David’s, Brewton, Alabama
Waitress, Hostess 04/2006-02/2009
Wal-Mart, Brewton, Alabama
Customer Service Manager 03/2001-01/2005
Education
Academy of Healing Arts, Las Vegas, Nevada
Medical Assistant Diploma 01/2010
Academy of Healing Arts, Las Vegas, Nevada
Phlebotomist Diploma 01/2010
Mid-City Alternative School
High-School Diploma
Computer Skills
MS Office, MS Word, Excel, PowerPoint, 10-Key, Outlook, FileMaker Pro, and Internet
research.
Contact this candidate