Customer Service Sales

Vladislav Efremov

*** ********** ****, ******* ****, VA 23608

E-mail: *******@*****.*** Cell phone: 757-***-****

Education

Christopher Newport University (CNU), Newport News, VA

Bachelor of Science in Information Science, May 2013

Major Project: Website creation for Office of the Commonwealth’s Attorney, Newport News, VA

• Used an integration method of an editor Artisteer and CMS Joomla to create a website.

Relevant Courses

• Information Systems • Software Packages-Business Applications

• Information Systems Design/Implementation • Simulation Modeling

• Network Implementation/Admin I • Marketing Management

• Computers and Programming I and II • Industrial/Organizational Psychology

• Multimedia and Web Publishing • Intermediate Physics I and II

• Data Communication Systems

Technology Skills

• Software: Windows XP, Vista, 7, Mac OSX, Linux, CMS Joomla and Artisteer.

• Languages: Java, HTML, HTML5, XHTML, CSS, and SVG.

Work Experience

Macy’s INC, Newport News, VA

Sales Associate November 2011 - Present

• Assist customers with identifying their needs and purchasing merchandise that suited their necessities.

• Successfully achieve sales requirements and high standard of customer service.

• Perform cashiering transactions in areas of purchasing, returns, and exchanges.

• Conduct and maintain inventories of store merchandise.

• Maintain knowledge of latest stock and fashion trends.

The Melting Pot: Fondue Restaurant, Newport News, VA

Server Assistant, Kitchen Chef December 2008 – May 2011

• Adhered to and maintained company policies and standards.

• Always performed as a team member.

• Established professional, hospitable rapport with each guest served.

• Assisted servers as necessary to improve guests’ experience.

• Attended and participated in on-going training sessions.

AquaSafe Pool Management and Lifeguarding INC, Hanover, MD

Lifeguard/Driver May 2010 – August 2010

May 2009 – August 2009

• Ensured the safety of patrons of an aquatic facility by preventing and responding to emergencies.

• Enforced all pool rules fairly and consistently.

• Ensured proper pool water chemical levels.

• Demonstrated excellent abilities with safety procedures and attained CPR, AED and First Aid Certifications.

• Assisted with transporting lifeguards to work facilities and back home.

Skills

• Knowledge and abilities with Microsoft Office Suite (Word, Excel, PowerPoint, Access), Apple’s Pages, Keynote,

Numbers, Content Management System Joomla, WYSIWYG editor Artisteer and Operating Systems for PC and Mac.

• Dependable and amicable team player.

• Proficient at task organization and time management.

• Experienced in retail sales.

• Customer service oriented.

• Accustomed to international and multicultural clientele.

• Fluent in Russian (reading, writhing, and speaking).

Contact this candidate