Gladys Cardenas
Las Vegas, NV, 89147
*****************@*****.***
Professional Experience
Suddenlink Lake Havasu City AZ CSR II October 2010 - March
2013
. Confer with customers by telephone or in person to provide information
about products or services, take or enter orders, cancel accounts, or
obtain details of complaints.
. Keep records of customer interactions or transactions, recording
details of inquiries, complaints, or comments, as well as actions
taken.
. Check to ensure that appropriate changes were made to resolve
customers' problems.
God's Friendly Helper's Care Giver May 2006 -
August 2010
Lake Havasu City AZ
. Administer bedside or personal care, such as ambulation or personal
hygiene assistance.
. Perform housekeeping duties, such as cooking, cleaning, washing
clothes or dishes, or running errands.
. Care for individuals or families during periods of incapacitation,
family disruption, or convalescence, providing companionship, personal
care, or help in adjusting to new lifestyles.
Education
Guajome Park Academy Los Angeles CA
High School Diploma Jan 2002
Los Angeles Job Corps Los Angeles CA
Receptionists Diploma Feb 2000-Jan 2001
Additional Skills
answering phones, routing calls, greeting visitors, handling customer
inquiries and relaying information to their employers fax machine, copy
machine, computers