Information Technology Assistant

Kevin J. Card

** ******* ***** ***********, ** **752

***.***@*****.*** 508-***-****

EDUCATION:

Salem State University Salem, MA

Bachelor of Science in Communications

January

2013

Concentration: Journalism 3.120 GPA, 3.40 in Major

RELEVANT COURSES:

Journalism Iⅈ Physics Iⅈ

Public Speaking; Intro to computers;

Journalistic Editing; Research Methods;

Advertising Principles; Computer Production

COMPUTER SKILLS:

Microsoft Office Audio Editing Media Microsoft

Software Software HEAT

EXPERIENCE:

Waitstaff, New Horizons 2/2013-

Present

. Professionally conversing with residents to brighten up their dining

experience

. Taking orders and running food out in a speedy manner

. Providing escorts for residents and bringing out walkers as a mandated

reporter

Salem State University: 9/2009-

12/2012

Labs and Helpdesk, Information Technology 8/2010

- 12/2012

Troubleshot PC and Mac technology issues via inbound calls

Helped students use the university internet systems with walk-ins to the

labs and helpdesk

Logged tickets into Microsoft HEAT to keep record of open and closed tech

issues

Summer Conference Assistant, Residence Life 5/2009-

8/2009

. Served as concierge for guest requests, including describing policies and

providing transportation information

Maintained security of residents and provided safety information

Assisted in managing individual and group check-in of up to 90 guests

UNIVERSITY ACTIVITIES:

. WMWM, 91.7FM, Music Show Cohost

. University Pep Band, Electric Bassist

. Salem State Log, Staff Writer

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