Manager Quality Assurance

Roxann Hope Mills

**** ****** ****** • McKeesport, PA 15132 • Phone 412-***-****

e mail: ************@*****.***

Experience

*/**/**** */**/2013 Family Resources Pittsburgh, PA

Records Mangement Technician

Assist manager with developing and administrating health information

and policies, guidelines and standards

Develop, administrating health information and policies, guidelines and

standards

Make recommendations and provides timely written reports on health

information deficiencies

Monitor patterns of chart deficiencies across programs and consult with

Manage regarding recommendations

Assists with training all new program services staff in regards to health

information functions

Assists in preparing for agency licensing visits by continuously assuring

all medical records documentation is complete and current in consumer

files. Organize and evaluate medical records for completeness and

accuracy

Controls Release of information from consumer information records in

accordance with applicable standards.

Serve as a core member of the Quality Assurance Committee

Delta T Group Pittsburgh, PA

9/10/2011–5/16/2012

Pittsburgh, PA

Family Resources-Medical Records

Monitors patterns of chart deficencies across programs, Organize and

evaluates medical records for completeness and accuracy.

Conduct routine chart audit, make recommendations and provides timely

written reports on health information deficiencies.

Step by Step, Inc. Pleasant Hills, PA

5/24/2009–9/7/2011

Program Manager 1 QMRP

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Adult Senior Center

1/2/2007 5/23/2009

Program Manager 1 QMRP

Community Homes

Maintained overall administrative responsibility for all quality aspects of

Adult Senior Center and Community Homes.

Monitored staff performance and adhere to standard through direct

observations periodic written performance evaluations, assuring minimum in

service trainings were received. Coach and motivate over 15 staff and 30

consumers.

Manage day to day operation of the Adult Senior Center and Community

Homes while participated in various internal and external monitoring reviews

through the Department of Aging, Allegheny County Health department, A

department of public welfare inspections, Allegheny County MH?MR

program reviews.

Maintained professional licenses and certifications as related to the human

service field.

Ensured that client files were maintained in accordance with Agency Policy

and Procedures.

Prepared behavioral evaluation, quarterly reviews, assessments and

Individual Support Plans.

Cultivated role as an advocate, developing relationships rooted in trust,

confidence and respect to assure each consumer well being and self

determination are protected and promoted.

Supervised and monitored team members performance and assuring an

interdisciplinary approach is practiced and all service plans are integrated to

assure consistency and continuity of care are preserved. Over seen staff

payroll.

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3/2003 8/2006 Mon Yough Community Services McKeesport, PA

Vocational Supervisor

Responsible for organizing and delivery of Community Employment in

Vocational Services and CADS program.

Managed day to day operation of prevocational 2390 regulations and

compliance with county/state and health department regulations overseen

regular admissions, reviews and discharges.

Prepared behavioral evaluation, quarterly reviews, assessments and

Individual Support Plans. Coach and motivated over 10 staff and 45

consumers.

Interview hiring and regular performance appraisals for staff, organized and

monitored schedules of program participants and counseled as needed basis.

Record and reporting productions according to Federal Wage and Hour

regulation, overseen staff and consumers’ payroll.

12/2002 5/2003 Program Manager Mon Yough Community Services

Worked with adults individuals with intellectutual and functional disabilities

in workshop setting, facilitated multi disciplinary treatment meetings

supervised implantation of program goals

5/1999 12/2002 Liability Clerk Mon Yough Community Services

Insurance recertification, insurance authorization, DX codes, billing data

entry purchasing, medical transcription.

Education

Point Park University Pittsburgh, PA

1996 2000

B.S., Business Management

Minor in Applied Business

Certifications, skills achievements and Qualifications

National Certification of Achievement in Employment Services from University of

Maryland, National certified Competency Based Employment Specialist Series,

3

Foundation in field work.

Medication Administration trainer through the PA department of Welfare

First Aid/CPR Safety Techniques

New Hire Trainer Diversity Training

2390 Regulations 6400 Regulations

Department of Aging Regulations Wage and Hour

Medical Terminology Business Law

Santuary Model Records Management

Reporting Child Abus and Maltreatment Child Abuse and Neglect

~REFERENCES AVAILABLE UPON REQUEST~

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