Customer Service Sales

Yvelisse Romo

*** ***** *** ***. **

Brooklyn, NY 11203

Cell: 347-***-****

Email: *******@*******.***

SUMMARY OF QUALIFICATIONS:

• Ten years of cosmetic retail experience with an extensive knowledge of customer service acquired through

sales support and advanced trainings.

• Results- driven, hard-working and enthusiastic with a focus on company/brand success and integrity.

• Exceptional make-up artistry skills and creative techniques and excellent knowledge of skincare innovation.

• Self-directed and self-motivated with ability to work well independently or as a team member.

• Outstanding organizational and multi-tasking skills with attention to detail and quality.

• Articulate communicator with strong analytical and written skills.

• Skilled in Windows Office (Word, Excel, Outlook, and PowerPoint).

EXPERIENCE:

05/10- 04/12 Fresh New York, NY

Brand Specialist

• Consulted clients on skincare regimens that were appropriate to their personal concerns and skin type.

• Performed facial treatments on the sales floor and in the Spa room.

• Specialized in make-up demonstration and application.

• Build lasting and loyal relationships with customers by contacting them to follow up on purchases.

• Demonstrate high level of productivity and sales goals.

03/07-10/07 Bergdorf Goodman New York, NY

Beauty Consultant

•Customized and performed beauty consultations with the usage of various make-up and skincare brands.

•Exceeded daily sales goals and ensured future success through maintaining a strong client book.

•Assisted in the marketing and launching of new beauty products during monthly events.

•Worked closely with upper management to implement new ways of driving business.

06/04- 03/07 Sephora New York, NY

Make-up Artist/Color Lead

•Performed daily make-up applications while educating clients on color theory, techniques and skincare.

•Coordinated weekly make-up events with brand account executives and trainers.

• Ordered cosmetics and skin care products, completed order forms, verified receipt, re-stocked drawers and

replenished displays every day.

•Attended advanced daily trainings which featured the latest make-up trends, techniques, applications, brand

roll-outs and skincare product innovations.

07/01-06/04 Macy’s East New York, NY

Estee Lauder Beauty Advisor

•Specialized as a beauty expert and the counter go-to make-up artist.

•Demonstrated high volume in sales on a daily basis and during special events.

•Successfully delivered customer service and satisfaction in all customer encounters.

•Updated and maintained customer information records which ensured an extensive clientele base.

EDUCATION:

SUNY-Stony Brook Stony Brook, NY

Graduated - May 2008 B.A. in Business Administration

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