Customer Service Representative

CINDY L. TAYLOR

*** **** ******

Pittsburgh, PA *5212

412-***-****

*************@*****.***

O BJECTIVE: To provide support and growth to a Corporation through the retention of customers. Accurately analyze their account,

t rouble shoot subscriber issues, and provide an assed recommendation to the client.

QUALIFICATIONS: Over 20 years of customer support experience; 6 years management experience; strong will to learn and teach others.

EDUCATION:

Art Institute of Pittsburgh

Medical Terminology, Windows Version 3.0 (May 1999)

East Allegheny High School (General Diploma)

EMPLOYMENT HISTORY:

AUTOMATED HEALTH S YSTEMS, INC. - Customer Service Representative - May 2010 to March 2012

• Responsible for call center based inbound and outreach education of members about Community Care/Kid Med

p rograms

• Customer service representative will help members understand the role of the PCP and assist them with the PCP

s election

• Assist members with scheduling members for exams

VERIZON WIRELESS - Business Support Coordinator- April 2001 to March 2008

• Place orders for business customers with accuracy and efficiency

• Analysis of bills and assist customer with proper plans to suit their needs

• Answer billing questions

• Provide technical support

• Meet all call flow statistics and corporate objectives

UNIVERSITY OF PITTSBURGH M EDICAL CENTER BEST HEALTH - C ustomer Care Representative - August 1999 to April 2001

• Claim research for members and recommendation for modification

• Research pharmaceutical information for members, providing accurate information on prescriptions purchased and

c overage

• File customer complaints with originating departments

• Represent members at grievance hearings on behalf of Best Health

• Provide customers with Primary Care Physician contacts & specialists

• Provide re-assignment of members who were displaced through Physician Insurance acceptance modification

AUTOMATED HEALTH S YSTEMS, INC. - Client Outreach Representative - 1995 to June 1999

• Handling doctor's requests to contact Outreach for early screening appointments

• Obtaining schedules available

• Calling guardians to schedule children's appointments

• Serve as a liaison between client and providers

• Educate client with program guidelines

• Reassignment of PCCM's client and provider initiated

• Linking clients from a provider list

• Handle grievances from providers & code; generated letters

• Maintain daily logs of all contacts, documents & file complaints

• Maintain resource file for FCN provider enrollment, client re-assignment

WALDEN KIDS - Assistant Manager - 1988 to 1994

• Responsible for operation of store, including management of $500,00 inventory

• Obtained high ratings from Secret Shopper program; top five in the district for Preferred Reader

• Interviewing prospects, Training & scheduling of all employees

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