Customer Service Manager

MOLLIE KIRHAGIS

**** ******** ********* ****, **** Harbor, Florida 34683 C: 727-***-****

**********@***.**** ail to:**********@***.***

Goal

My associations are managed with the idea that we have but one chance to make a first impression. I see my properties as a

personal reflection of myself and my abilities and take great pride in my accomplishments. I manage from that viewpoint. I

believe that when a visitor comes through the entrance they should be impressed by each facet of the community. If they are

not, then I am not doing my job.

I strive to instill this principle in my staff, my residents, and my Board members. I am seeking a position that will allow me to use

my management skills, ideas, and experience to improve the community

Highlights

• Multi-home property management

• Preparation and oversight of annual operating budgets.

• Negotiation of vendor contracts, supervision of vendor performance.

• Preparation of detailed monthly reports for Board members and owners.

• Monitoring and collection for past due accounts receivable..

• AP coding, invoice processing and resolution of vendor disputes.

• Property inspections and preparation of inspection` report for BOD.

• Composition of violation letters to homeowners..

• Ability to mediate homeowner, tenant and vendor disputes

• Valid Florida drivers license

• Valid LCAM license (#31662)

• Tops software

• Microsoft Word

• QuickBooks

• CAl Member

Exceptional Customer Service skills

• Management and supervision of support staff

• Excellent attention to detail.

• Exceptional written and oral communication.

• 30+ years customer service experience.

• Strong organizational and communication skills

• Recruit, hire and maintain a focused support staff.

Accomplishments

I have experience in the management of a diverse resident population including owners and tenants. My proficiencies

include, but are not limited to, exceptional communication and compassion in 55+ communities as I have found their

needs to be different than non age specific communities..

I use the community’s governing documents as a guideline to educate my residents as to their responsibilities versus the

association’s responsibilities. Once clearly defined I am able to foster an optimal working relationship. I strive to incorporate pride

of ownership to each of my residents and, once established, the aesthetics of the property see a marked improvement and home

values increase.

Experience

On- site Property Manager 10/2012 to Current

Homes of Regency Cove Tampa, Florida

-Employed as a contract on site manager.

-Managing a water front, 436 unit, age restricted mobile home park.

-Supervising a staff of three maintenance workers, one office manager, and one accountant.

-Collecting and keeping detailed records of maintenance and rental payments.

-Conducting tours for potential tenants.

Portfolio Manager 04/2006 to 10/2012

First Choice Association Management Palm Harbor, Florida

-Managed a portfolio of 17 associations consisting of HOA's and Condominiums.

-Portfolio included high rise luxury condominiums in Clearwater Beach to Master and Sub Associations in Tampa, Tarpon Springs,

Largo, Bellaire Beach, Safety Harbor and Palm Harbor.

-Conducted monthly property inspections and provided reports to Board members.

-Prepared agendas and meeting packets for monthly Board meetings, conducted meetings as per Roberts Rules of Order.

prepared annual meeting mailings and monitored elections for compliance to Florida Statute 718 and 720.

-Maintained excellent resident and Board relationships.

-Ensured Board members and membership complied with the associations' governing documents as well as Florida Statute.

-Worked closely with association’s attorney in order to process collections.

Community Administrator 01/2006 to 03/2006

First Choice Association Management Palm Harbor, Florida

-Administrator to five full time property managers totaling 52 properties.

-Processing and mailing monthly financial, violation citations, payments, meetings notices, and assisted in Board meetings.

References available upon request

Contact this candidate