Customer Service Insurance

NANCY RODRIGUEZ

862-***-****

*********@*****.***

SKILLS

Microsoft Office 2010, Internet Savvy, Wisdom, Portico, knowledge of QuickBooks,

Fluent in English & Spanish

BUSINESS EXPERIENCE

September 2011 – February 2012 North Jersey Federal Credit Union, Totowa, NJ

Accounting Clerk/Contract

• Dealt with incoming and outgoing wires

• Transfer of funds when needed and posted to GL accounts

• Reconcile reports of all wires activates

• Enter data of all CD’s trades purchase and interest paid into Wisdom

• Enter data to the General Journal of all purchases, maturity, and interest paid of CD’s

• Enter data excel all interest paid, mature, and purchase CD’s

• Help with budget reports,insurance deduction and end of month vision presentation reports

October 2003 – November 2009 Department of Labor, Licensing & Regulation, Cumberland,

MD

Customer Service / UI Claim Associate II

• Obtain all claimants information for Intrastate, Interstate, UCX and UCFE unemployment claims and

enter it in an accurate manner

• Monitored and reviewed information from claimants through the internet and advised them on proper

protocol

• Analyzed and evaluated results of data entered to choose the best solution problem solving

• Provided information to supervisors, co-workers, and subordinates by telephone, written form, e-mail,

or in person.

• Enter and help with Spanish claimants filing of claims when necessary

July 2002 – July 2003 Northrop Grumman, Frostburg,

MD

Customer Service (Military Contract)

• Enter data of all active and retiree personnel both on English and Spanish incoming calls

• Provide Health Care Insurance information and enter all records of incoming into a log

• Assisted customers with Pharmacy inquires and routed to proper location

EDUCATION

Thomas Edison College, Trenton, NJ: Bachelor of Science

Business Administration Concentration in Finance

Contact this candidate