Customer Service Sales

RHONDA UENO

**** *. ***** ******, ***** ***

Las Vegas, Nevada 89122

Phone: 702-***-****

Cell: 702-***-****

Objective: I am seeking a challenging position where my talents and

innovative capabilities can be efficiently utilized so that the company can

continue to prosper.

Skills: Typing -55 wpm

Ten-key (by touch)

General Office Equipment

MS Words, Excel

Communication or "people" skills, both via telephone or in person

Experiences:

4/2004 - 9/2012 Wyndham Consumer Finance - Cash and Banking Dept.

Cash and Banking Associate

Downloaded, researched and processed credit card charge-backs, disputes,

merchant information requests and reversals.

Performed daily and end of month reconciliation of bank reports to

international system reporting.

Handled any facility request within the department (i.e. equipment

failure).

Researched and provided information to Accounting group for reconciliation

items on a monthly bases.

Set up site merchant ID numbers with the banks for any new securitilization

pools.

4/1999 - 1/2003 PCE International, Inc.

Customer Service

Input warehouse inventory into computer system, existing and new items,

called M.O.M. (Mail Order Management).

Took orders by mail, email, phone, online, fax and walk-ins.

Processed invoices, printed pick list and reports, counted and prepared

checks and cash for deposit daily.

Reconciled deposits and credit card statements, printed reports on the

months sales, inventory, the number of sales, etc.

Calculated invoices, shipping fees, customer fees and etc. to determine

cost of goods.

11/1993 - 2/1998 Senplex Corporation

A Subsidiary: Oahu Air Conditioning Service, Ltd.

Rhonda Ueno

Page 2

10/1995 - 9/1998 Billing Clerk

DSI computer billing according to customer's contract.

Manually compute and calculate trouble calls for labor, materials and

special purchasing of equipment and other materials.

Typed contracts, letter of rate increase and various documents.

A Subsidiary: Oahu Restaurant Supply, Inc.

11/1993 - 10/1995 Inventory/Purchasing Clerk

. Calculated and computed orders for purchasing.

Input inventory orders into computer accounts payable.

Researched negative inventory counts and reconciled.

Assist sales personnel and floor customers on their orders, purchases,

shipments and etc.

8/1987 - 9/1993 Pentel of America, Ltd.

Secretary

Assist General Manager on factory production.

Managed front office as receptionist, administrator and customer service.

Composed various correspondences including memorandums and letters.

Scheduled meeting for all managers and attending daily production meetings.

8/1973 - 6/1982 City and County of Honolulu

Assistant Account Clerk, Payroll Clerk, Clerk-typist

Maintained, coded, recorded and posted accounts and various information.

Computed pay rates on special job assignments and cost accounting.

Typed various specifications, contracts, letters and etc.

Logged and monitored incoming and outgoing inventory.

8/1971 - 7/1973 Island Movers, Inc.

Accounts Receivable Clerk

Maintained accounts receivable by posting and recording amounts into Sales

Journal and Trial Balance work sheets.

Computed and calculated billing invoices.

Corresponded on RCA Teletype to various agents throughout the United

States.

Assisted Secretary in various duties.

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