Sales Customer Service
Resume:
Kyle Robert Mitchin
**** ***** ****. **, ***** Canton, OH 44720
********@*****.***
SUMMARY
Enthusiastic and motivated director with experience leading recruiting,
human resources, sales and retail operations by utilizing strong business
development and project management skills.
EXPERIENCE
Panther Expedited Services, Inc. (Seville, OH)
Director of Recruiting November 2010 - Present
. Hire, train, and lead a team of 15 professionals including managers,
recruiters, and orientation coordinators with direct responsibility
for the recruitment, training, and retention of a 1000+ truck fleet.
. Lead all Human Resource functions and responsibilities for 1500+ Owner
Operators and Drivers.
. Increased recruiter output by over 60% YOY.
. Responsible for all departmental budgeting, marketing, and advertising
along with the development of Key Performance Indicators to
effectively maintain and exceed goals set by the executive management
team.
. Designed and implemented an industry-leading sign-on bonus program
directly resulting in a 20% increase in tractor-trailer fleet size
within three months.
. Acquired and employed a web-based recruiting software, to maximize
recruiter efficiency by streamlining applicant flow and eliminating
the need for paper files for all candidates entering the system;
resulting in a 60 hour per week reduction in recruiting and safety
department labor.
. Overhauled and redesigned the orientation process to incorporate a
100% interactive training module based on the concept of "a day in the
life of a Panther driver", ensuring that every contractor is given the
opportunity and tools to succeed.
. Key development team member responsible for creating, implementing,
and promoting the expedited industry's first Premier Rewards Program,
designed to directly reward independent contractors for executing at a
high level and meeting a variety of performance criteria.
. Responsible for the startup of a dedicated West Coast fleet from
initial concept through full implementation.
Human Resources Corporate Recruiter September 2009 - November 2010
. Recruited full-time, part-time, temporary, and intern employees to
fill growth and/or replacement positions within the company in order
to meet current operations and management staffing demands.
. Lead corporate cost-saving efforts with the reduction of quarterly
staffing costs by $200,000 through the elimination of the use of
staffing agencies and expanded in-house recruiting efforts.
. Maximized recruiting efficiency by utilizing several avenues including
in-house recruiting software (ICIMS), job boards, networking sites,
and career fairs.
. Developed Management Interviewing Techniques Training Program to
enhance the effectiveness of management's ability to properly
interview and assess top talent.
. Recruited, interviewed, issued, and reviewed Wonderlic assessments and
present qualified job candidates to the appropriate hiring managers.
. Developed Career Development and Management Trainee Programs to assist
in the development and to cultivate a career roadmap for all
operations employees.
. Negotiated salary and benefit compensation for all potential
employees.
Robert Half International, OfficeTeam Division (Canton, OH)
Staffing Manager June 2008 - May 2009
. Exceled to a top-five producer out of 267 staffing managers in a 27
state region within six months of hire date.
. Generated monthly revenues in excess of $100,000 consistently.
. Serviced a roster of roughly 60 businesses through ongoing account
development activities including site visits, meetings, and weekly
phone calls.
. Maintained a high level of customer satisfaction by soliciting
feedback, monitoring employee performance and training employees on
best practices.
. Initiated contact with new business prospects to secure job orders and
generate additional revenue.
. Negotiated bill rates, length of assignments, and employee wages.
. Recruited, interviewed, and assessed candidates to determine skill
level and potential job placement.
Global Safety Labs, Inc. (North Canton, OH)
Assistant to the Vice President of Sales, Steel Industry (Internship)
September 2007 - December 2007
. Executed day-to-day business activities on behalf of the Vice
President of Sales.
. Scheduled and attended sales meetings and new prospect presentations.
. Consulted with existing customers and potential new clients utilizing
excellent written and verbal communication skills.
. Researched North American slag producers for targeted outreach.
. Conducted extensive market analysis of competitors and their products.
. Assisted with invoicing, office organization, shipping, and receiving.
CD Warehouse (Canton, OH)
Assistant Store Manager February 2002 - November 2007
. Directed store's performance to consistent top-three gross revenue
production in 23 store region.
. Initiated in-store sales drives and promotions to satisfy corporate-
appointed monthly goals.
. Determined and implemented daily sales goals to increase productivity.
. Managed a team of customer service representatives to provide quality
service and assistance to customers in product selection and sales
transactions.
. Trained, motivated, and empowered employees to improve job performance
in support of organizational goals.
. Collaborated with regional store manager to ensure quality store level
presentations to optimize sales.
. Monitored and evaluated inventory daily and generate monthly inventory
reports.
. Ensured operation costs adhere to company budget guidelines.
EDUCATION
Walsh University, North Canton, OH
MBA, Management (GPA 3.90) Summer 2014 (Expected)
Walsh University, North Canton, OH
Bachelor of Arts, Business Management (GPA 3.62) August 2008
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