Customer Service Sales
Resume:
Dear Sir or Madame:
I appreciate the opportunity and the consideration for your available
position.
Having diverse professional experience has provided me with strong written
and verbal communication skills having excellent selling and customer
service abilities. I am productive independently as well as working within
a team. I can problem solve, prioritize, and adapt to interruptions being
able to revert back to complete tasks.
I have a positive work ethic and a genuine ability to establish rapport and
build lasting business relationships. I am seeking a Company where I can
build a long, lasting professional career.
If you feel we may have mutual possibilities, I would welcome the
opportunity to meet with you soon.
Thank you for your time.
Respectfully,
Tracy A. Post
TRACY A POST
***********@*****.***
OBJECTIVE
Position as a Receptionist/Office Assistant
SUMMARY OF QUALIFICATIONS
20 years professional experience working in customer service oriented
positions: Receptionist, Customer Service Representative, Inside Sales
Representative, Account Manager (Outside Sales), Food and Beverage Server,
my own professional Cleaning Service business.
Excellent reputation with customers as a competent, knowledgeable, and
helpful professional; Genuine ability to establish rapport and generate
lasting business relationships.
Outstanding Work Ethic: Honest, Reliable and Productive.
Computer Experience: Microsoft Windows Office : Word, Excel, Outlook,
Publisher; (POS) Point Of Sales system; Type 60-70 wpm.
SALES AND CUSTOMER SERVICE TRAINING
May 2001 (Certificate): Academy of Professional Cocktail Servers &
Bartenders-Las Vegas, Nevada
July 1999 (Certificate): "Street Smart Sales"-Bob Gibson's Negotiations &
Sales Training Program-WestEx, Inc.
February 1999: "Take Action Now"-Marshall Sylver Enterprises
April 1997: "WOW" Takes More than a minute (How to stay focused on the
Customer)-Lessons In Leadership
December 1992: "Success" with Tom Hopkins and Zig Ziglar-Peter Lowe
International
April 1992 (Certificate): "How To Be A Better Receptionist"-Keye
Productivity Center
EDUCATION
Total Credits Earned: 48 GPA: 3.9
January 2007: University Of Phoenix-Phoenix, Arizona; Bachelor of Science
in Psychology
September 1993 - March 1998: Lakeland Community College-Kirtland, Ohio;
Administrative/Business Courses
RECENT EMPLOYMENT HISTORY
09/2011-09/2012 Assistant to Container Manager Lewis Truck Lines, Inc.
Conway, SC
10/2010-09/2011 Food Server Spring House Family
Restaurant, Myrtle Beach, SC
11/2009-09/2010 Inside Sales Consultant Oasis Moving and
Storage, Las Vegas, NV
TRACY POST
Page two
PROFESSIONAL EXPERIENCE
ACCOUNT MANAGER/OUTSIDE SALES: Two years experience: Managed outside
sales territory for in core marketed service areas for LTL Freight Carriers
in Las Vegas, Nevada and commuted from Nevada to Manage Los Angeles core
marketed service area ?Created and established pricing contracts, developed
and designed sales literature, invoices, on Microsoft Publisher ?Develop
and revise effective six-week continuous call cycle with maximum 160
primary accounts ?Weekly (50) outside calls expected, (40) outside calls
required, including (4) required lunches ?Expected daily (10) outside
calls, (8) primary accounts, (2) prospects for new business development
?Planned and arranged (1) monthly evening entertainment for current or
prospective high-profit target accounts ?National House Accounts calls
expected in local territory to maintain rapport and monitor ?Call reports
submitted both, weekly and monthly-documenting sales quotas generated for
new, potential or lost business, target account status, notation of outcome
and potential of every call encountered ?Pricing specifications (4) quota
minimum required for new business and re-negotiations, submitted to Pricing
Committee weekly; Pricing to based from NMFC guidelines and cubing
customer's freight ?Primary Account Progress charts recorded daily, weekly,
and monthly, for revisions of operating costs with actual business revenue,
versus sales goals revenue percentages
CUSTOMER SERVICE: Two years experience: Provide Customer Service for a
Chemical Distribution Company and assist Outside Sales staff for local and
the U.S. Southeastern Regional Company territory ?Manage purchase reports
of product sales analysis to effectively provide local and public warehouse
inventories from manufacturers and distributors ?Manage purchase reorder
points, purchasing and stocking requisitions, customer purchase orders and
blanket purchase orders, advise customer lead-times and delivery
?Researching resources to purchase other specialty raw and manufactured
food chemicals ?Organize and schedule weekly truckloads of all bulk and
liquid deliveries for customers ?Calculate margin costs and update customer
pricing and price changes ?Input into system new chemical product
descriptions and appropriate containers ?Provide documentations for
customers of technical data sheets, material safety data sheets,
certificate of analysis, Kosher certifications, material specifications
sheet
OFFICE MANAGEMENT/ADMINISTRATIVE: Five years experience: Operate Company
switchboard and direct incoming calls on fifteen-line phone system with
voicemail functions ?Type reports, sales quotations, correspondence
(operate Dictaphone), design layout of forms/charts ?Clerical support to
various Company Departments ?Cost Accounting of products for each job line
assembled ?Monthly balancing of checkbooks of multiple properties ?Make
daily bank deposits ?Oversee and purchase office supplies, equipment
maintenance and services ?Maintain internal office filing and archiving
FOOD AND BEVERAGE SERVER: Seven years experience: Provide guests
courteous, prompt beverage services in a professional manner as a Cocktail
Server in Las Vegas, Nevada ?Respond, satisfy, and resolve guest questions,
present specials and up-sell menu ?Replenish stocks, drink garnishes, keep
organized and clean service stations during and upon entering and leaving
shift ?Abide to policies and procedures to health and liquor laws
?Knowledge of food menu, cocktail recipes and garnishes; familiar with
brand name liquors, cordial liqueurs, cognacs ?Maintain uniform and
personal appearance to established guidelines ?Knowledge of property events
and attractions
Contact this candidate