HR Professional
Resume:
D/O Mr. D.K.SAHA
WEST PATEL NAGAR, NEW DELHI
Tel: 981-***-****/987*******
Email : ******.****@*****.***
NEETHI SAHA
OBJECTIVE
To achieve career in a progressive work environment, where I am able to
actively utilize my creative abilities & Professional competence to satisfy
my urge for excellence.
WORK EXPERIENCE:-
NOV 2006 Till April 2013 :-
Organization: - Bank of America (B.A Continuum India pvt. Ltd
GGN)
Designation: - Team Leader
Department: - Operations
Process: - CD&S (A/c Opening) /HL&I (Auto Referral)
Managing team and process related issues for Auto Referral & CD&S A/C
Opening team - Bank of America Including performance management, effective
process control, monitoring standards, performance reporting, and
escalation resolution.
JOB RESPONSIBILITY
- Understand the process, application, reporting and SLA requirements.
- Ensure process meets and exceeds Stipulated Timelines and Service level.
- Ensure that Team meets KRA & analyze team performance.
- Performance management and improvement strategies.
- Time management on floor, track and improve schedule adherence.
- Monitoring Compliance on Quality Standards and Processes SLAs.
- Team-Performance Planning & Targeting
- Performance Measurement, Analysis & Appraisal
- Attrition Management
- Recruiting as per the business requirement
- Training & motivation and Career Development
- Absenteeism Management
- Feedback and Coaching: Mentoring
- Tracking productivity and minimize shrinkages.
- Ensure meeting the process budgeted targets.
Achievements
. Achieved "Spirit Gold award" for demonstrating performance that exceeded
expectations in the 2nd Quarter of 2008
. Achieved "Spirit gold award" for Demonstrating exceptional performance
in service delivery - Q3 2008
. Achieved "Best Team Award" in recognition of the team performance,
outstanding contribution and pursuit of excellence July - sep 2009.
. Achieved "Bronze Award" in recognition to my performance, outstanding
contribution and commitment towards achieving business goals. Dec 2010
. Completed 2 six sixma projects successfully.
MAY 2006 till Nov 2006:-
Organization: - Teletech India Pvt Ltd.
Designation: - CSR
Process: - Airtel Postpaid (Inbound)
JULY 2005 till APR 2006:-
Organisation: - ACE CREDIT (a leading associate of Standard
Chartered Bank)
Designation: - Officer- Back office (Operation)
Department:- Home loan
EDUCATION:-
Professional Qualifications
April 2004 - AMFI Certified (Mutual fund)
2004 -2006: - M.B.A with dual specialization in
H.R & Marketing
from Sikkim Manipal
University
SIX SIGMA CERTIFIED from Bank of America
Academic Qualifications
2000 - 2003 - B.A (Pass.), Kalindi College,
(Delhi University.)
2004 - 2006 - M.B.A
AREAS OF EXPERTISE
Compliances: EPF, ESI (Employee's State Insurance) - Calculations, Various
Forms, Challans & Returns.
Payroll: Salary Components, Designing CTC, Salary Processing, Attendance
System Full & Final Settlement
Other HR Functions: Performance Management & Appraisal System, SWOT
Analysis, Appointment & other Letters, training and Induction.
Recruiter: Recruitment Policy and Implementation, Manpower Planning, Pre-
Screening Interviews, Post Recruitment & Joining Documentation.
COMPUTER PROFICIENCY
Working knowledge of Windows, Ms-office & Internet.
STRENGTHS
. Positive attitude
. Result oriented / smart working
. Team spirit - either as Team Leader or Team Member
PERSONAL PROFILE
Date of birth 7th of July 1984
Father's Name Sh. D.K. Saha
Gender Female
Marital Status single
Nationality Indian
Language Hindi/English/& Bengali
Email ID ******.****@****.***
NEETHI SAHA
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