Customer Service Human Resources

Bob Bravetti SPHR

**** ****** ***** **. *** Vegas, NV 89117 702-***-****

*******@***.***

SUMMARY

More than 15 years experience in Human Resources management and generalist

positions in small to mid sized companies. Built well-organized human

resources operations, improving employee efficiency and morale along with

team effectiveness. Ability to adapt to any working environment with quick

results.

KEY SKILLS/ACCOMPLISHMENTS

. Leadership/Supervisory experience in coaching, mentoring and

influencing management at multiple levels in an organization

. Advanced knowledge of Federal and State Labor Laws shared with

management team reducing employment liability exposure

. Recruitment, selection, training and development of internal and

external employees resulting in reduced employee turnover by 28%

. Developed employee evaluation/performance review process resulting

in better communication and recognition with reduced turnover

. Entered into different working environments (i.e. manufacturing,

distribution, health care, hotel/casino, restaurants) with quick,

positive results

. Provided sexual harassment training for management and non-

management employees reducing exposure to legal claims

. Performed mediation on an informal basis to resolve issues between

management and non-management employees resulting in stronger

teams

. Performed the HR portion of the overall corporate strategic plan

resulting in achievement of corporate goals and enhanced

performance management

. Conducted regular employee training including new hire and safety

orientations

Employment

Director of Human Resources Nevada Health Centers, Inc. 2008 - 2012

> Director of all human resource functions for 25+ medical clinics

(Family practice, OB/Gyn, WIC, Dental, Pediatrics) and call center

representing 340 employees

> Application of FMLA, ADA, OSHA, EEO functions

> Managed new hire and termination process

> Recruitment of all non-physician positions

> Resolved employee grievances resulting in improved employee relations

> Administered company-wide benefits program

> Developed and conducted safety and customer service training along

with new employee orientation classes

> Administration of worker's comp, unemployment and EEOC actions

> Developed and administered, employee retention and recognition

programs

> Created all operations manuals, training and certification programs

> Developed HR strategic plan to ensure smooth growth of operations

> Also act as Safety Officer for the company

Director of Human Resources West Hills Hospital 2005 - 2008

> Director of all human resource functions for two behavioral health

hospitals (95 beds and 76 beds) with 300+ employees in a 3 person HR

department

> Oversaw implementation of all competencies to ensure full JCAHO

compliance; passed JCAHO full audit in Oct. 2006 with no deficiencies

> Increased employee satisfaction by 20+% by utilizing satisfaction

surveys and implementing incentives/morale building programs

> Participate in strategic planning, performance improvement,

safety/risk and team enhancement functions

> Recruitment, benefits, employee relations, HRIS, compensation

Human Resources Generalist Silver Club Hotel/Casino 2001 - 2005

Sparks, NV

> Application of FMLA, ADA, OSHA, EEO functions for 500+ employees

> Developed employee retention programs reducing turnover by 28%

> Full screening, interviewing and placement of applicants

> Managed new hire and termination process

> Developed employee database and created employee turnover analysis

> Administered company wide benefits program

> Developed and conducted safety and customer service training along

with new employee orientation classes

Education & Certification

BACHELOR OF SCIENCE - HUMAN RESOURCE MANAGEMENT

SPHR (Senior Professional in Human Resources)

Affiliations:

Society for Human Resource Management (SHRM)

Southern Nevada Human Resource Association (SNHRA)

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