Administrative Assistant Customer Service

Frank Clement

**** ******** ****, ********* *-*

Philadelphia, PA 19138

267-***-**** (Cell)

********@*******.******.***

Summary of Skills

- Experienced in archival, retrieval and managing of library databases

and MARC catalog

- Experienced in providing excellent customer service to the general

public, clerical and administrative duties such as answering phones,

taking notes, and giving assignments.

- Over 4 years of administrative and clerical assistant experience

assistant staff members and patrons with queries, general assistance,

and problem solving

- Ability to type between 45wpm-50wpm

- Proficient in Microsoft Office applications such as Word, Excel,

PowerPoint and Access

- Intermediate experience with computer and wireless network

infrastructures

Relevant Work Experience

Administrative Assistant

Office of Councilman At-Large David Oh

City of Philadelphia 2012-2012

- Administrative Assistant to Councilman Oh, Special Assistants and

Legislative Aides

- Provided valuable resources and materials to constituents served in

our jurisdiction

- Assisted office staff with information research and database archival

of cases

- Executed clerical and receptionist duties assigned by Councilman Oh,

Chief of Staff and Office Manager

- Compiled information from staff members and third party

representatives into database

Librarian Assistant

Peirce College Library

Peirce College 2008-2011

- Managed interlibrary loan system and monitoring of circulatory desk

- Managed MARC System database for entering information

- Provided guidance to patrons and students on law-based research,

documents and technologies

- Categorized and cataloged books, CDs and student information into

Excel Spreadsheets

- Performed clerical and receptionist duties for library staff members

Education

Bachelor's Degree, Paralegal Studies 2010-2013 (Received in

May 2013)

Peirce College, ABA approved

References available upon request

Contact this candidate