Customer Service Manager
Resume:
Kimberly S. Church
Fort Worth, TX 76111
***********@*****.***
Summary of Qualifications
. Software: MS Excel, ADP PCPW, ADP Enterprise, KRONOS, ADP
Timesaver, ADP Reportsmith, CSS Reporter, ADP CSS Horizon,
ComData ECash pay card program
. Payroll Experience: Multistate and Multinational Payrolls
(Canada, Guam, Russia, Puerto Rico), Union Payrolls, Stock
Option Payroll, Analytical and Reconciliation Ability, Deferred
Comp, Payroll Audits, -
EXPERIENCE
03/11 - Present Dean Foods Ft. Worth, TX
Senior Payroll Coordinator
. Responsible for day to day technical support of
assigned team and processes assigned payrolls.
. Leads assigned team to resolve all pay related
discrepancies and serves as a point of contact to
answer any questions.
. Regularly reviews and audits payroll batches as
documented by SOX regulations.
. Ensures accuracy, completeness, and timeliness of
assigned team's production. Indentifies,
investigates and resolves pay discrepancies in
accordance with policy and guidelines established.
. Maintains comprehensive knowledge of payroll
system.
. Provides training and guidance to payroll
processors on payroll systems, policies, practices
and procedures.
. Run payroll related reports via Report Smith as
needed.
05/07-03/11 Payroll Coordinator
. Audit and process payroll for 1300 employees using
ADP Enterprise
. Verify payroll information received from Kronos;
including hours, rates, and any special pay data
that was keyed
. Verify and process PAN's from the C2 program
. Responsible for maintaining child support and
garnishment orders for all employees
. Provide customer service to locations in several
states across the US & Canada
. Calculate and distribute manual checks
. Process additional payroll runs for bonuses, etc.
. Provide support to co-workers with ADP questions
or payroll issues
04/03 - 05/07 Interstate Hotels& Resorts Irving, TX
Payroll Coordinator
. Maintain Exempt and Non-Exempt payroll hours,
vacation time, sick time and pay code hours
. Input all employee personnel changes into ADP PCPW
and import them to TimeSaver through MFOUT files.
. Process weekly and biweekly multi state payrolls
on a continual basis.
. Utilize ReportSmith to distribute various reports
to properties and inter-office staff.
. Assist management with payroll issues and
personnel changes.
. Calculate PTO, including vacation and sick hour
accruals, and prepare manual checks as needed.
07/00 - 04/03 GameStop Inc Grapevine, TX
Senior Payroll Coordinator
. Maintain Exempt and Non-Exempt payroll hours,
vacation time, sick time and pay code hours
. Prepare and track wage attachments for Corporate
and field offices.
. Weekly updating of reports utilizing ADP's
ReportSmith and CSS Reporter.
. Administrator of the ComData Ecash Card program
from inception to completion for 1200+ stores.
. Input personnel changes for the corporate office.
. Utilize ADP CSS Horizon to balance input of hours
for 168 stores in multi-state locations.
. Input all personnel changes to reflect current
employee status.
. Input of Direct Deposits and process all pertinent
bank information within current
. Maintain pay period reconciliations and
adjustments including reversals and stop payments.
. Research and resolve all payroll issues by e-
mail, fax or telephone. Create manual checks
based on resolution.
. File all corresponding payroll information into
employee personnel files.
. Assist Payroll Coordinators with multi-state
payrolls & outside of the U.S. (Guam, Russia &
Puerto Rico).
10/98 - 06/00 Home Health of Tarrant County Inc Ft. Worth, TX
Payroll Clerk
. Input timesheets for over 450 attendants into
health based Vesta program to ensure Billing
Manager has accurate information to forward to
State of TX programs.
. Track and input all attendant information and
changes utilizing ADP.
. Open and process all incoming timesheets and
employment verifications.
. Office duties to include filing, copying and
faxing
. Employment verifications by fax or mail.
. Interact with attendants in person and over
telephone.
. Investigate and correct discrepancies in pay rate
and or time missing from attendant timesheets
. Assisted in the development of new audit
processes.
EDUCATION
Richland High School North Richland Hills, TX
Graduated May 1999, General Studies
Tarrant County College North Richland Hills, TX
Accounting, Graduation: Dec 2013
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