Technician Manager

Mamadou Diagne

PO Box ***, Greenport, New York **944, Mobile: 631-***-****, Email: ****.****@*****.***

PROFESSIONAL EXPERIENCE:

Desktop Technician, Greenport Fire Department, Greenport, NY 10/2012 - Present

Consulting Network IT Specialist, Oysterponds School, Orient, NY 08/2012 - Present

Technician, J. Lack Consulting Firm, East Hampton, New York, 12/2011- 04/2012

Network Technician, San Simeon Nursing Home, Greenport, New York 02/2011 - 04/2012

Computer Repair Technician, PC Pro Solutions, Shirley, New York 08/2010 - Present

Intern, Suffolk County Community College’s Technology Department 01/ 2010 – 05/2010

Server, Peconic Landing, Greenport, New York 12/2005 - Present

Office Manager, TOSTAN, Dakar, Senegal, West Africa 10/2003- 07/2005

PROFESSIONAL EXPERIENCE DESCRIPTIONS:

• Central Services’ Tasks: checking and performing Client Back-up, troubleshooting Back-up,

checking alerts from client servers and delegating appropriate tasks

• Installation and deployment of IPADs and Smart board: managed and set-up all devices and

applications for school district, trouble shoot smart board and apple tv, routine tech work

• Bench Technician: fixing and trouble-shooting computers from clients, deploying images to

clients computer from new networks, remotely accessing clients’ computers and servers for

monitoring, performing on site visits

• Connected clients to the server, set-up email (Outlook), Network Trouble-Shooting, administrator

of electronic medical record, managed small business server, set-up and monitored wireless

network connection, installed operating systems, performed general maintenance

• Fixed and built computers, removed viruses and installed software, diagnosed problems and

optimized computer performance, performed network installation for home and offices

• Studied Cisco Network Security Course; learned and practiced multiple facets of securing a

network: secured network devices like switches and routers, configured authentication of servers,

secured the local area networks, learned theoretical principles of cryptography and configured

network based application recognition protocols.

• managed financial transactions, organized bills and purchases

• worked with the International U.S. Navy Medical Examiners and Medical Wings translating

English and Woloof; translated English, French, and Woloof for volunteers, staff, UNICEF,

international journalists from the NY Times and Le Monde

EDUCATION:

Suffolk County Community College, Selden, New York Graduation: January 2011

Associates of Science: Information Technology with a specialization in Networking

Classes: Network Fundamentals, Routing Protocols and Concepts, LANS switching and wireless,

accessing the WAN, Network Security

National School of Applied Economics, Dakar, Senegal November 2004-March 2005

Project Management: Accounting and Marketing for Development Projects

Super Info Technical School, Dakar, Senegal January 2003- September 2003

Degree: Professional Diploma Specializing in Computer Networking

The College of Saint Michel, Dakar, Senegal November 2001- July 2002

Degree: Certificate of Computer Repair

Lamine Gueye High School, Dakar, Senegal Graduation: July 1999

International Baccalaureate

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