Customer Service Quality Control

BRITTANY A. CONNER

Phone: 469-***-**** Email: ******************@*****.***

Objective

To continue to grow in knowledge and social interaction skills by

developing world class solutions to real world challenges.

Professional Education

Master of Arts-Business Administration, 2012

Texas Woman's University Denton, TX

Bachelor of Science-Health Studies, 2011

Texas Woman's University Denton, TX

Notable Achievements

- Received recognition in MaxStar weekly edition for good customer service

skills.

- Received at least 95% for quality control, regarding health care

presentations and timeliness.

Work History

Outreach Counselor 2011

(temp)-present

MAXIMUS (Texas Health Steps and STAR Program for Medicaid)

. Conducted incoming and outgoing phone calls.

. Conducted individual and group presentations for Medicaid-eligible

recipients.

. Accessed community needs by contacting and collaborating with

organizations, businesses and stakeholders in order to increase

healthcare awareness.

Health and Wellness Advocate/Grant Writer Summer

2011

The Meadows Center for Health Resources (Volunteer)

. Conducted health programs and wrote reports to dispense health

information and statistics to college students.

. Assisted the administrator with directing and coordinating future

programs, public relations, and fact finding or research activities

related to infectious disease and other heath issues.

. Established a two day sexual violence program and grant proposal

for "at-risk" clients.

Student Assistant 2006-

2010

Texas Woman's University

. Maintained, scheduled and contacted clients regarding appointments

and past due balances.

. Updated and modified the course catalog and student records.

. Assisted with planning and promoting department conferences, in

addition to training for incoming student assistants.

*References available upon request

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