Customer Service Representative

Martrice Bates *** Liberty Street Waukegan, IL ***85 773-***-****

*********@*****.***

HIGHLIGHTS:

* ** * ***** ** experience in A reliable and punctual employee with an

Customer Service excellent attendance record

Excellent written and oral Maintained a positive, professional

communication skills attitude with customers

Able to work independently or in a Problem solver with the ability to

team-oriented environment prioritize tasks

EXPERIENCE:

Northbridge Staffing (Inparallel)

Chicago, Illinois

Student Representative

11/2011 to 07/2012

. Handled a high inbound and outbound call volume of 150 to 200 calls

. Assisted approximately 175 students and prospective students with

finding schools of interest per day

. Handled questions on educational matters & assisted with connecting

students with school

Spherion Staffing (Kendall-Kline and Associates)

Chicago, Illinois

Customer Service Representative

03/2011 to 10/2011

. Handled High call volume of approximately 100 to 150 customers per day

. Set appointments for business owners or associates

. Assisted with informing customers about business consulting services

Americall Group

Lansing, Illinois

Customer Service Representative

11/2009 to 05/2010

. High call volume of 150 to 200 outbound calls per day

. Assisted JC Penny customers with adding insurance to current accounts

. Provided customers with promotions, upgrades and special offers

Cosmo's Beauty Supply

Chicago, Illinois

Customer Service Assistant

02/2008 to 06/2008

. Handled customer related issues and promoted a positive shopping

experience

. Priced and stocked merchandise

. Assisted customers in the selection of merchandise & styled 20 to 50

wigs daily

. Monitored sales area to ensure adequate staffing for customer

satisfaction

. Accepted items being returned by customer and ensured appropriate

credits

The Telemarketing Company

Chicago, Illinois

Inbound/Outbound Call Representative

02/2003 to 06/2007

. Handled a high volume of inbound & outbound telephone calls from

customers regarding payments, returns, and charges to accounts

. Provided marketing support by making and accepting 150 to 200

outbound & inbound calls for special

promotions

. Promoted products and services through telemarketing campaigns

. Handled credit card balance transfers and talked with customers to

determine product and service quality

EDUCATION:

Chicago Workforce Center: Certificate Microsoft Unlimited Potential

Chicago, IL 2008

Maria S. Curie Metropolitan High School: Diploma Awarded Chicago, IL,

2000

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