Customer Service Sales
Resume:
TERESA BARRETT
Upper St. Clair, PA
***********@*****.***
EDUCATION
M.A., Communication Studies, 1986, West Virginia University, Morgantown, WV
B.A., English and Spanish, 1984, West Virginia University, Morgantown, WV
EXPERIENCE
Sales Associate, J C Penney Home Furnishings, Morgantown, WV
Sales; pricing and stocking
November, 2011 - February, 2012
Independent Professional Cleaning, Morgantown, WV
Offices & Apartments
October, 2009 - December, 2012
Customer Service Associate, Teletech, Morgantown, WV
Assisting clients with Bank of America
checking/savings accounts, investments and mortgages
May, 2008 - September, 2009
Office Automation Assistant, E.E.O.C., Indianapolis, IN
Preparing/maintaining all documentation including case files, FOIA
requests;
assigning walk-in claimants to agents, attorneys; directing phone inquiries
January, 2002 - December, 2003
Technical Editor, Technetics Corp., Indianapolis, IN
Proofreading and editing for accuracy and consistency; selecting and
preparing photos, illustrations, artwork and logos for Ace Hardware
catalogs
April, 2001 - January, 2002
Technical Writer/Production Editor
Howard W. Sams Publishing/eCatalogs, Indianapolis, IN
Researching and compiling product information; writing, editing and
proofreading for accuracy and consistency; creating charts, graphs and
tables per client specifications; catalogs include The Home Depot, Ace
Hardware & Lowe's Home Improvement Centers
1997 - 2001
Customer Service Representative, Future Electronics, Indianapolis, IN
Assisting customers with account information and sales of electronic
components; preparing sales forecasting spreadsheets for both in-house and
onsite meetings; providing support for sales associates and branch
management
1996 - 1997
Order & Information Line/Educational Products Division Representative
Macmillan Publishing/Simon & Schuster, Indianapolis, IN
Processing orders, managing accounts for Educational Products Division;
providing product information via 1-800 Line
1994 - 1996
Administrative Assistant, Barber-Colman Company, Pittsburgh, PA
Billing, insurance, payroll and correspondence; ordering and shipping HVAC
components; stocking and maintaining service vehicles
1989 - 1990
Customer Service & Sales, Van Dyk Business Systems, Pittsburgh, PA
Scheduling appointments for copier and fax machine repair
and maintenance; initiating sales of related supplies
1986 - 1989
Graduate Teaching Assistant, Department of Communication Studies
West Virginia University. Morgantown, WV
Teaching three classes three days per week; maintaining 3.5 GPA
in five courses while working toward Master of Arts degree
1984 - 1986
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