Quality Assurance Management
Resume:
Kristiana P. Ronshaugen
North Las Vegas, NV 89081
******@***.***
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Summary
Highly motivated and detail oriented team member. I graduated in August
from the College of Southern Nevada in general studies with an emphasis on
IT business applications. I am seeking a position with growth potential in
management that applies technical resources to improve business practices.
Experience
Kmart Corporation, Las Vegas, NV
2012 to Present
Softlines Merchandiser
. Assist Customers
. Return Items to Shelves
. Maintenance Department Racks
. Place New Inventory on Floor
Nevada Dental Benefits, Las Vegas, NV
2010 to 2012
Systems Support Specialist
. Performed Level 1 Helpdesk Support to Internal Computer System Users
. Answered Questions and/or Resolved end-user Trouble Calls
. Configured, deployed, and Maintained Desktop and Laptop Computers
. Served as Principal Interface with Contracted Technical Services
Company Identifying and Implementing Corrective Actions for Complex
Trouble Calls and Service Requests
. Assisted in Coordinating Move of IT Resources to New Offices Including
Coordinating and Moving 22 Workstations and Coordinating with
NetEffect's Contracted Personnel
. Installed and Configured Printers, Scanners, Telephones, Fax Machines,
and other Peripheral Devices
. Assisted in Testing and Quality Assurance of New Programs and Updates
for Existing Program Upgrades
. Corrected and Updated Claim Information for Dental Claims Submitted by
Multiple Offices
Fontainebleau Resorts, Las Vegas, NV
2008 to 2009
I.T. Change Coordinator
. Responsible for Coordinating the Change Process of all Information
Technology Departments
. Coordinated, Monitored, and Controlled Weekly Change Management
Meetings
. Established a Change Management Procedure and Distributed to the
Company as Directed by Management
. Worked with Department Mangers to Ensure Information Obtained was
Accurate and Received in a Timely Manner
. Maintained a Tracking Log used by Auditors and Management
. Created and Maintained an Accurate Filing System for all Changes
Submitted Within the Change Management Process
. Worked as a Team Member Installing 20" Apple iMac Interactive
Computer Systems in 1504 Rooms Within a 2.5 Month Period at the
Fontainebleau Miami
Diamond Resorts, Las Vegas, NV
2002 to 2008
Staff Accountant
. Responsible for all General Ledger Reporting for Seven resorts
. Approve staffs' Manual Journal Entries
. Audit revenue and income reports
. Complete Automated Bank Reconciliations
. Compiled and analyze financial information to prepare and post entries
to General Ledger Accounts for month end closing
. Weekly deposits made to various bank accounts for multiple checks
. Responsible for development of presentations for use in training staff
and managers on new automated procedures and programs required for
department, including implementation of newly developed software
. Reconciled billings to budget
. Coordinated with IT department to resolve issues of applied software
. Posted transactions and sent to outside printing company for mailing
. Skip traced returned billings and resent to located owners
. Billed External Vendors and posted payments to their accounts
. Researched billing discrepancies and rectified issues with vendors
. Reconciled system reports Excel Spreadsheets
. Established and maintained rapport with coworkers and field
Management.
AF Construction, Las Vegas, NV
2001 to 2002
Accounting Clerk
. Filed, created, and re-organized files systems
. Answered and distributed inbound calls
. Obtained lien releases
. Developed Documentation and Established file information for Project
Supervisors and Labor Board audits
. Applied IT Techniques for construction job cost coding and data entry
for Accounts Payable and Payroll
. Tracked and obtained approval of invoice and payroll charges
. Interfaced with Vendors and performed computer check runs
. Created and reviewed Certified Payroll Reports
. Created Excel spreadsheets
Education
. College of Southern Nevada, Las Vegas, NV 2012
Associate of General Studies
. Faith Lutheran Jr/Sr High School- Las Vegas, NV 1998
High School Diploma
Skills
. MS Windows 98 / XP / ME / 2000
. Outlook
. Excel
. Word
. PowerPoint
. Access
. MAS90
. Expedition
. Oracle 11i
. ADI
References available on Request
Contact this candidate