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Quality Assurance Management

Location:
Las Vegas, NV, 89117
Posted:
May 29, 2013

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Resume:

Kristiana P. Ronshaugen

**** ******* *** ** # ***

North Las Vegas, NV 89081

702-***-****

ab889s@r.postjobfree.com

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Summary

Highly motivated and detail oriented team member. I graduated in August

from the College of Southern Nevada in general studies with an emphasis on

IT business applications. I am seeking a position with growth potential in

management that applies technical resources to improve business practices.

Experience

Kmart Corporation, Las Vegas, NV

2012 to Present

Softlines Merchandiser

. Assist Customers

. Return Items to Shelves

. Maintenance Department Racks

. Place New Inventory on Floor

Nevada Dental Benefits, Las Vegas, NV

2010 to 2012

Systems Support Specialist

. Performed Level 1 Helpdesk Support to Internal Computer System Users

. Answered Questions and/or Resolved end-user Trouble Calls

. Configured, deployed, and Maintained Desktop and Laptop Computers

. Served as Principal Interface with Contracted Technical Services

Company Identifying and Implementing Corrective Actions for Complex

Trouble Calls and Service Requests

. Assisted in Coordinating Move of IT Resources to New Offices Including

Coordinating and Moving 22 Workstations and Coordinating with

NetEffect's Contracted Personnel

. Installed and Configured Printers, Scanners, Telephones, Fax Machines,

and other Peripheral Devices

. Assisted in Testing and Quality Assurance of New Programs and Updates

for Existing Program Upgrades

. Corrected and Updated Claim Information for Dental Claims Submitted by

Multiple Offices

Fontainebleau Resorts, Las Vegas, NV

2008 to 2009

I.T. Change Coordinator

. Responsible for Coordinating the Change Process of all Information

Technology Departments

. Coordinated, Monitored, and Controlled Weekly Change Management

Meetings

. Established a Change Management Procedure and Distributed to the

Company as Directed by Management

. Worked with Department Mangers to Ensure Information Obtained was

Accurate and Received in a Timely Manner

. Maintained a Tracking Log used by Auditors and Management

. Created and Maintained an Accurate Filing System for all Changes

Submitted Within the Change Management Process

. Worked as a Team Member Installing 20" Apple iMac Interactive

Computer Systems in 1504 Rooms Within a 2.5 Month Period at the

Fontainebleau Miami

Diamond Resorts, Las Vegas, NV

2002 to 2008

Staff Accountant

. Responsible for all General Ledger Reporting for Seven resorts

. Approve staffs' Manual Journal Entries

. Audit revenue and income reports

. Complete Automated Bank Reconciliations

. Compiled and analyze financial information to prepare and post entries

to General Ledger Accounts for month end closing

. Weekly deposits made to various bank accounts for multiple checks

. Responsible for development of presentations for use in training staff

and managers on new automated procedures and programs required for

department, including implementation of newly developed software

. Reconciled billings to budget

. Coordinated with IT department to resolve issues of applied software

. Posted transactions and sent to outside printing company for mailing

. Skip traced returned billings and resent to located owners

. Billed External Vendors and posted payments to their accounts

. Researched billing discrepancies and rectified issues with vendors

. Reconciled system reports Excel Spreadsheets

. Established and maintained rapport with coworkers and field

Management.

AF Construction, Las Vegas, NV

2001 to 2002

Accounting Clerk

. Filed, created, and re-organized files systems

. Answered and distributed inbound calls

. Obtained lien releases

. Developed Documentation and Established file information for Project

Supervisors and Labor Board audits

. Applied IT Techniques for construction job cost coding and data entry

for Accounts Payable and Payroll

. Tracked and obtained approval of invoice and payroll charges

. Interfaced with Vendors and performed computer check runs

. Created and reviewed Certified Payroll Reports

. Created Excel spreadsheets

Education

. College of Southern Nevada, Las Vegas, NV 2012

Associate of General Studies

. Faith Lutheran Jr/Sr High School- Las Vegas, NV 1998

High School Diploma

Skills

. MS Windows 98 / XP / ME / 2000

. Outlook

. Excel

. Word

. PowerPoint

. Access

. MAS90

. Expedition

. Oracle 11i

. ADI

References available on Request



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