Customer Service Sales

Joanie Roggero

**** ******* ******

Las Vegas, NV 89135

****************@*******.***

702

496

1246

SKILLS SUMMARY

Over 17 years of solid professional administrative and customer service experience in multiple

facets of office operations. Experienced in planning, scheduling, organizing, and managing projects to

completion. Knowledgeable and comfortable in training, supervising, data entry, and multiple computer

applications. Fluent in English and Spanish. Strong interpersonal skills and ability to interact positively

with all levels of management. Professional manner and personal commitment to high standards of

integrity. Described by others as loyal, trustworthy, and fun

loving.

QUALIFICATIONS

Management / Organization

Capable of building strong teams for maximum use of people resources. Managed a staff of 10

diverse individuals working well with all personality styles. Able to select, manage, and motivate people

for efficient production. Skilled at negotiating and resolving employee and customer needs. Served as

liaison between the company and outside organizations. Performed accounting functions including

reconciling employee payroll records, data entry, inventory management and collections.

Sales

Earned multiple Top Seller Awards for consistently exceeding sales goals. Able to interact with

key community and business leaders. Adept at recognizing customer needs and achieving balance

between customer needs and company goals and policies. Personal commitment to integrity results in

increased sales and customer confidence.

Customer Service

Competent in setting up service and completing problem resolution. Skilled at negotiating

customer concerns, leading to win

win solutions. Liaison between company and clients. Ability to

communicate with customer in person or by telephone to establish rapport and support.

PROFESSIONAL EXPERIENCE

Imaging Technologies – Las Vegas, NV

Office Manager Customer Service 2000

2011

Robinsons May – Las Vegas, NV

Customer Service & Sales 1995

2000

Frontier Hotel & Casino – Las Vegas, NV

Hospitality Players Club 1993

1995

EDUCATION

Spring Branch High School – 1982 Graduate

REFERENCES

Available upon request.

Contact this candidate