Customer Service Medical
Resume:
Beverly B. Renfro
Las Vegas NV, 89031
***********@*******.***
Summary of Qualification:
Customer Service Professional emphasizing in Business to Business
collections with proven experience in high volume call center. Dedicated to
achieving customer satisfaction as well as meeting or surpassing company
expectation. Outstanding rapport building communication and leadership
skills. Ability to multi-task and effectively interact with all levels of
employees.
Professional Experience:
Advance Recovery Mgt - Las Vegas, NV 09/2010 - 6/2012
Customer Service/Collections $13.00 pr
. Set up acceptable payment arrangements based on company guidelines
. Resolve account discrepancies, dispute resolution
. Medical and credit card collections
. Used AS-400 system
H&E Equipment - Las Vegas, NV 03/2008- 01/2010
Customer Service/Collections $14.00 pr
. Business to business collection calls
. Process lien releases
. Confirmed, processed, and tracked payments
. Communicate with customers via e-mail, fax and phone
. Verify document accuracy
. Follow up on PTP's, Demand Letters, customer account adjustments using
Outlook
. Used JD Edwards system as well as Excel for accounts
Credit Acceptance - Henderson, NV 01/2004 - 10/2007
Customer Service/ Dialer Call Center $14.00 pr
. Auto Collections
. Contacted customers for payment, set up payment arrangements, skip
trace, set up accounts for repossession and or legal
. Maintain accuracy, efficiency, and a positive friendly attitude while
complying with FDCPA standards
1 Cox Communication - Las Vegas, NV 04/2002 - 11/2003
Customer Service/Call Center $12.00 pr
. Inbound/outbound collection calls while representing the company in a
professional and positive manner at all times
. Set up payment arrangements
. Skip-Trace accounts to locate assets (equipment)
. Assisted customers with questions about their service
. Save customers from disconnecting service whenever possible
. Understand and adhere to all policies and procedures, as well as
local, state and federal regulations
Contact this candidate