Customer Service Sales

Patrick Fleming

Monroe, NC

****.*******@*****.*** - 704-***-****

My objective is to seek employment at a stable organization. I am looking for a permanent position where

there is

the opportunity to advance. the employment I seek should also make use of my present skills and also teach

me new ways to deal with working situations. Over the last 10 years i have learned multiple different computer

systems including ADP, Reynolds & Reynolds, Autosoft and various Microsoft applications.

Presently I have approximately 8 years’ experience centered around customer service and inside sales along

with experience managing multiple Automotive parts department. Other job related skills include inventory

management, logistics and shipping/receiving.

WORK EXPERIENCE

Parts Clerk

Autozone - Cranberry, PA - November 2012 to March 2013

General customer service and retail sales. Processing returns and warranties. Interacting with retail customers

in person and via phone to determine their parts needs. Inventory control. General store maintenance and

cleanup. Parts delivery for commercial sales.

Customer Service Manager

Aamco - Zelienople, PA - July 2012 to February 2013

Scheduling customer appointments. Maintaining technician workflow. Creation of estimates and

communicating with customers on vehicle status. Selling of required services and repair work. Ordering of

parts and inventory control. General shop supervision. Maintaining reports of lead generation and daily/weekly

sales figures.

senior trace agent

Fedex ground - Moon, PA - July 2011 to July 2012

Processing daily dispatches of cases regarding complex customer issues. Directly contacting customers with

status updates on there service issues. Coordinating with the customers local delivery hub and contractors to

locate and retrieve mis-delivered packages. Dispatching call-tags for refused or incorrectly labeled shipments.

Investigations related to missing packages in the FedEx system including working with shipping hub's and using

the "lost and found" database to match unlabeled packages and contents missing packaging with customers

descriptions of the contents.

Automotive parts salesperson

A&L motor sales / BMW, Jaguar, Land-rover - Monroeville, PA - April 2011 to July 2011

Data entry, inventory control, shipping and logistics.

Inside sales including retail and wholesale accounts. Providing estimates for customer requests thru Email,

fax or phone. Inputting data for customer orders for daily and overnight rush orders. Determining location of

products needed by the customer and determining delivery ETA’s.

Automotive parts salesperson

Morrow Ford - Beaver Falls, PA - December 2010 to April 2011

Receiving customer phone, Email and Fax orders. wholesale, retail and internal sales. customer service and

retention. Receipting and billing daily and emergency stock orders. Insurance repair estimating. inventory

control and management. Shipping and receiving duties.

Automotive parts salesperson

Hendrick Honda - Charlotte, NC - December 2005 to September 2010

Providing parts estimates and sales for independent body shops and insurance company's. Merchandising

factory accessories. In-house parts sales to technicians. Retail over the counter parts sales. Phone, Email

and Fax orders.

Inventory management and processing stock return allowances. Phasing in new model year parts. Performing

core returns for warranty transmission repairs. Delivery driver supervision. Shipping and receiving including

Hazmat. Daily perpetual inventory counts. Weekly stock order input. Creation of floor plans. Fork lift operation.

Warehouse technician

Exxpress - East Syracuse, NY - July 2005 to November 2005

shipping and receiving duties, inventory control, work delegation. fork lift operation

Assistant parts manager

Crest Acura - Syracuse, NY - December 2003 to July 2005

providing parts estimates and sales for independent body shops and insurance company's. merchandising

factory accessories. in-house parts sales to technicians. retail over the counter parts sales. Phone, Email and

Fax orders.

inventory management, processing stock return allowances, phasing in new model year parts, performing core

returns for warranty transmission repairs, delivery driver supervision, shipping and receiving including Hazmat,

daily perpetual inventory counts, weekly stock order input.

Sales and marketing associate

Barrier - Syracuse, NY - August 2003 to December 2003

Outside sales. Setting customer leads. Performing in home product demonstrations. Window measurements.

Work estimates. Financing paperwork. Closing skills.

Service adviser

Sam Dell Dodge - Syracuse, NY - July 2002 to January 2003

service adviser duties - opening and closing work orders - providing customer repair estimates - searching

vehicle history's - customer service - managing warranty and extended warranty claims.

Automotive technician

Roger Burdick Dodge - Brewerton, NY - June 1999 to July 2002

technician duties - diagnosis and repair of customer and dealer owned vehicles - recall repairs - new car prep

- used car reconditioning.

EDUCATION

High School studies - Liverpool, NY

SKILLS

Data entry, customer service, inside sales, inventory management, logistics, shipping-receiving.

AWARDS

Chrysler MasterTech Gold tool award

June 2001

Most improved technician

March 2000

Roger Burdick Dodge

CERTIFICATIONS

Platinum level Honda certification

Parts counter sales

Gold level Acura certification

Assistant parts manager

Bronze level Chrysler certification

Automotive technician

Silver level Ford certification

Parts counter sales

Bmw certification

Parts counter sales

ADDITIONAL INFORMATION

Former New York state safety inspector

Previously certified for Hazmat shipping and handling

Certified for forklift operation

over 200 Honda/Acura certification tests completed.

Contact this candidate