Project Manager Management
Resume:
Chris Rocha
**** ******** ***** *********, ** 325**-***-*** 0114 ************@***.***
PROGRAM MANAGER
■ Career Summary
Program manager with a ten year record of successful launching, directing and managing of large
scale programs for Fortune 500 companies by performing management functions such as,
planning, scheduling, organizing, and tracking processes, ensuring the feasibility of each project,
Key Skills and Strengths include:
• Leadership – Adept at leading/managing cross-functional programs. Experienced leading
diverse teams of contingent workers as well as core team members.
• Capable of leading high performing teams under tough deadlines, to meet expectations of
multiple customers.
• Strong communicator skills (verbal and written).
• Problem solver – Creativity and forethought in solving complex project issues.
• Organizational ability and multi-tasking skills.
• Service orientation – “People person” and a team player.
• Consistent upward mobility – have been a high performer at every job, earning high
evaluations and gathering new roles and job responsibilities.
Objective Statement – Provide leadership to plan, direct and coordinate management program
activities and key projects.
■ Professional Experience
Hewlett-Packard (HP). Crestview, FL 2005 – Present
Program Manager
Key Initiatives and Achievements:
• Hired as Deployment Supervisor. Served in this capacity managing technicians in
installation of network and hardware for various Marine Corps and Navy sites. (2005-06).
• Promoted to District Manager (2006-7). Was in charge of all deployments for
USN/USMC in the Remote District.
• Promoted to Project Manager (2007-2010). In this role actively managed projects for
Very Small Site (VSSD) installations. This included network infrastructure, hardware
installation, and designing custom software orders based on customer need.
• Promoted to Program Manager (2010).
• Guided the Remote district in designing and developing projects through production
stage. These projects were completed from inception to end of lifecycle and included:
network infrastructure as well as software/hardware support.
• Collaborated with management teams to deliver assigned programs – Developed group
and individual timelines, assessed/identified potential bottlenecks in each
project/program process.
• Directed the recruitment process of key employees and the selection of consultants and
outsource-vendors.
Developed and initiated internal processes to improve program delivery within specific
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timeframes.
• Established goals and milestones as per the desired results to be generated by the project.
• Defined the resources required for completion of a project and allocated resources
accordingly.
• Identified and worked on several Lean Six Sigma projects – including managing two
Black Belts on the team.
• Evaluated the timely performance of different teams working on a project and
documented the progress accordingly.
• Ensured that all programs were executed within established time period and complied
with the defined standards.
• Specific major project included:
o SCIA SLA server replacement project. Sought out new business with our internal
customers at HP. Designed the process of replacing each type of SLA monitoring
server that we had on each network – including USN, USMC, and Classified
servers. This included remote management of contingent workers and setting up a
cost effective – yet aggressive replacement timeline. Overall project saved HP
over 10 Million in potential lost SLA revenue.
o Hardware and software refresh for USN – new installations. Deployed hundreds
of new installations for the USN. This included ensuring building setup, gaining
all DOD/DON accreditation, setting up network, and ensuring installation of new
machines and custom software build per customer order.
Hardware and software refresh for USMC – new installations. Deployed
o
hundreds of new installations for the USMC. This included ensuring building
setup, gaining all DOD accreditation, setting up network, and ensuring installation
of new machines and custom software build per customer order
o In charge of technical refresh with consisted of replacing end of lifecycle
equipment. This included birth to death lifecycle management.
o Server modification, including migration from legacy systems using various
technologies to new HP servers.
TekSystems Crestview, FL 2002 – 2005
Manager
Key Initiatives and Achievements:
• Hired as Deployment Supervisor managing contingent workers at NMCI installations in
New Orleans Area. (2002-03).
• Took position as Help Desk Administrator at Gulfport MS (2003-04).
• Promoted to Lead of Help Desk operations at Gulfport, MS.
• Deployment Manager and in charge of Help Desk operations at Gulfport, MS.
• Ensured that all projects were executed within established time period and complied with
the defined standards.
• Performed System administrative tasks at Gulfport, Stennis, and local sites in Gulf Coast
area. These tasks included:
o Daily backups of user/server information.
o Maintained webservers for various commands.
Server installations, reimages, and maintaining/replacing down workstations.
o
These were for hundreds of different servers across the Enterprise and included
Dell, HP, Unix, Sun, Solaris, and Linux boxes.
o User administration – including active directory account creation, email creation,
server space allotment (user drives and virtual shares). Used various programs to
manage users including remote management software (Netmeeting, remote
access)
o Maintaining legacy email, DNS, DCHP servers. Each location had multiple
servers interacting with the USN network. The base was made of separate
commands and each command had its own set of servers to manage daily.
o Installation and maintenance on switches, routers, and hubs. These configurations
based on each claimant and command and were from simple Ethernet switches to
complex cisco routers.
o Security and intrusion protection including active monitoring of threats from non
dod sites.
o Network physical security – locking ports that were unauthorized and dealing
with unauthorized access.
Computer Science Corp (CSC) Crestview, FL 1998 – 2002
Project Manager
Key Initiatives and Achievements:
• Hired as Electronics tech I. Performed flight test and telemetry for F22.
• Promoted to Electronics tech 2 in 1999.
• Promoted to Member of technical staff in 2000.
• Technical Employee of the Quarter – 2000
• Technician of the Year – 2001.
• Worked with various servers in flight test data collection. These servers took sensitive
data from flight test and presented it to engineers for structural analysis. These included
SUN, Solaris, Unix, and Windows based servers.
• Responsibilities included the design and build-out of a private ATM network at CSC.
• Supported multiple government contracts, including communications support for Boeing,
Raytheon, Northrop Grumman, and NASA.
• Supported various server and network integration including preventative monitoring
systems that were servers that would predict network failures and alert technicians.
Presented this at the ITEA conference in Las Vegas as a white paper on proactive
monitoring networks.
US Navy Various locations, US 1992 – 1998
Electronics Tech
Key Initiatives and Achievements:
• Collaborated with supervisors to deliver and ensure operational readiness each day.
• Lead Supervisor during final deployment.
• Developed and initiated and used internal processes to improve overall operational
efficiency.
■ Skills
• Program and Project Manager
• (PMBOK) as the foundation for the 5 processes (initiation to close)
• Project Integration Management
• Configuration Change Management
• Project Scope Management
• Communications Management
• People care and Human Resource Management
• Cost Management and Financial management
• Quality Management: Control and performance measurements (using LSS Metodology)
• Risk Management
• Procurement Management
• Project Stakeholder Management
• Time Management: Schedule (MS Project)
• Technical Project Planning
• Demand management forecasting and planning
• Matrix and cross functional stakeholder engagement and communications
• Contingent workforce management
• Skilled in MS Office Tools including: Visio and MS Project
• Programming,
■ Education
BS in Computer Science Troy
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Advanced Electronics US Navy
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■ Certifications
LSS Green Belt
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8570 Security +
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ITIL V3 Foundation
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