Administrative Assistant Customer Service
Resume:
Laurenda McKinney
*******@*******.***
Summary
Administrative Assistant with an extensive background in data entry.
Conduct mass mail-out of promotional materials. Aid as support to Director
of Marketing. Strong attention to detail, communication and organizational
skills. Ability to manage time and to multitask in a fast paced
environment.
EDUCATION
Keller Graduate School of Management
Master's in Human Resource Management (MHRM
In Progress
University of Las Vegas, Nevada
MAY 2013
BS Healthcare Administration
Dean's List
GPA: 3.46/4.00
The National Society of Leadership and Success
National Distinguished Member Certificate of Achievement
Certified Peer Educator
RELEVANT COURSEWORK: Medical Terminology and Healthcare Reimbursement
Cy-Fair College MAY 2009
Associate's Degree Spring 2009
Human Resource Certificate
Major: Business Management
GPA: 3.6/4.00
President's List
Professional Experience
sunrise hospital, lAS vEGAS, nv -intern
2012-
human resources-job description revisions-nursing
Review operations
Analyze current job descriptions.
Compare current job descriptions with daily operations
Produce final summation of project
Recommend job descriptions revisions with completed revisions
Recommend Nursing structures and/or operational changes, with associated
data/information supportive of changes recommended.
PLANNED PARENTHOOD OF SOUTHERN NEVADA, LAS VEGAS, NV 2012-
COMMUNITY NEEDS ASSESSMENT PROJECT LEAD-VOLUNTEER
Participate in strategic planning
Research and compile local sexual health and health education data
Develop data collection instruments (surveys, interview protocols)
Organize and facilitate focus groups, conduct interviews, and administer
surveys
Compile and analyze data and assist with outcome reporting
Attend Community Education events in local community when available and
applicable.
Rape Crisis Center, Las VeGAS, NV
2012-
Victim Advocate- Volunteer
Provide non-judgmental, professional, and timely services while
respecting the dignity and safety of clients, volunteers, and staff of
The Rape Crisis Center
Provide over the phone advocacy to callers on the hotline
Provides in person advocacy and crisis intervention to individuals at
UMC
Inform clients of medical and legal procedures
Arrange transportation for clients
Provide office support, assisting in hotline calls, follow-up of
victims, making referrals and counseling appointments, entering data,
attending community outreach events, conducting prevention education,
and planning and assisting in fundraising activities
Rape Crisis Center, Las VeGAS, NV
"Your SPACE" & CAP Facilitator
Increase empowerment within Clark Nevada youth to be able to critically
understand the topic of healthy and unhealthy relationships
Help them understand how relationships in general develop
Provide the resources that might be accessed should they or someone they
know find themselves in a dangerous situation
Provide increasing awareness that children have human rights
Corestaff services, Houston, tx
2007- 2009
Payroll specialist
Process timesheets for temporary associates and process the billing for
our clients. Perform all duties necessary to ensure payroll is completed
in a timely manner.
Meet deadlines for our associates and clients, by processing all
timesheets in a timely manner.
E-Copy clients their invoices on a weekly basis.
Fed Ex payroll checks to branches and Fed Ex invoices to appropriate
clients.
Knowledge of the I-9 verification system..
Perform invoicing and billing for clients.
Process paychecks and invoices on a weekly basis.
Created scanning procedures and cross trained co-workers on the scanning
process.
The York Group, Inc., Houston, TX 2001 - 2007
York Children's Foundation Administrative Assistant
Input data entry, run necessary reports for data input, help conduct
mass mail-out, return incomplete data cards to sender.
. More than doubled the data input on a daily basis.
. Managed to keep work on hand caught up and current.
. Helped to eliminate the need for additional employees.
UMB Bank, Kansas City, MO 2001
Lockbox Payment Processor I
Processed payments on remittance processing equipment within established
guidelines. Prepared batches of work for deposit into the check
collection system. Performed routine preventive maintenance on
remittance, processing equipment and follow guidelines established for
the care for the equipment. Tracked activity for analysis and
productivity purposes.
. Contributed to the proper turnaround of processing payments for
clients.
. Decreased amount of time spent preparing batches.
Sprint PCS, Overland Park, KS-TEMP POSITION 2000 - 2001
Accounts Receivable Clerk
Applied payments to the appropriate accounts, made proper adjustments on
accounts to ensure that all customer accounts were current and accurate.
Researched to find misapplied and/or unapplied payments. Responded to
any faxes, phone calls or e-mails in a timely manner, regarding any and
all customer accounts.
. Helped eliminate high volume of complaint calls from customers.
. Decreased amount of money spent to compensate dissatisfied customers.
CIT Group, Overland Park, KS 1999 - 2000
Dealer Service Representative
Provided the best customer service possible to customers and dealers as
well as reps working in the field. Entered credit applications into the
system as accurately as possible, ensuring customer satisfaction.
Answered incoming calls in a professional and timely manner, as well as
making the necessary calls out to dealers and sales reps.
. Reduced number of complaint calls and contributed to decreased work
load for other team members.
LabOne, Lenexa, KS-TEMP POSITION 1998 - 1999
Data Entry Operator
Entered information on insurance policies into the computer system
accurately and efficiently. Provided proper turnaround time for
customers in processing insurance applications. Provided service for
companies in the processing of drug testing for employment screening,
insurance policies and other important testing needs.
. Recognized for high quality and quantity of work processed and data
input.
Federal Reserve Bank, Kansas City, MO 1997 - 1998
Data Entry Operator
Entered savings bonds applications into system as accurately and
efficiently as possible. Met deadlines and provided good customer
service to customers purchasing savings bonds.
. Minimized the volume of dissatisfied customer and helped create repeat
customers.
Office/Computer skills
Data Entry, Alpha KPH 13,000, Numeric KPH 14,000-15,000,
Microsoft Word, Excel, Windows, Access, PowerPoint, Outlook, P/T Proof
Operator Exp., P/T Lockbox Payment Processor Exp..
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