Customer Service Manager

VALERIE P WIGGINS

**** ****** *

Haines City, FL 33844

Phone: 863-***-****

Alt Phone: 863-***-****

**************@*******.***

Ability Summary

** + years fast food experience

Excellent customer service skills

Crew schedules

Tracking labor costs

Typing, faxing, scanning & copying

Employment History

SWING MANAGER

11/2007 - 11/2010 MCDONALDS HAINES CITY, FL

Monitor compliance with health and fire regulations regarding food preparation and serving, and

building maintenance in lodging and dining facilities.

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to

ensure that food is prepared and presented in an acceptable manner.

Count money and make bank deposits.

Investigate and resolve complaints regarding food quality, service, or accommodations.

Coordinate assignments of cooking personnel to ensure economical use of food and timely

preparation.

Schedule and receive food and beverage deliveries, checking delivery contents to verify product

quality and quantity.

Monitor budgets and payroll records, and review financial transactions to ensure that expenditures

are authorized and budgeted.

Maintain food and equipment inventories, and keep inventory records.

Schedule staff hours and assign duties.

Establish standards for personnel performance and customer service.

CLERICAL

11/2005 - 08/2006 MANPOWER LAKELAND, FL

Scanned documents

Assisted customers with applications on-line for assistance

Office Clerk, Secretary

05/1993 - 09/2005 D L W Flooring 1210 avenue G, Haines City, FL

Answered phones

Set up appointments for measurements

Called potential clients with estiments

Took samples to customers

Customer Service Officer

01/1995 - 04/2003 KASH & KARRY HAINES CITY, FL

Experienced Cake decorator

Deli & bakery

Cashier

Customer service desk

Cashed Checked

Meat wrapping in meat department

stocking shelves

Assisted customers with wire transfers

Education and Training

Completion Date Issuing Institution Location Qualification Course of Study

06/03/2003 KEISER COLLEGE FL Associate's Degree BUSINESS MANAGEMENT

Occupational Licenses & Certificates

Certification Title Issuing Organization Completion Date

Advanced Shift Management McDonalds 08/2010

Safe Serve Certified McDonalds 03/2010

Basic Shift Management McDonalds 01/2010

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