Customer Service Sales

I am a highly motivated team player with ** years of experience, including

** ***** ** * ********* Surgical Technologist as well as 7 years of

Corporate Customer Service, Product Support, Sales, and Quality for a large

medical distribution company.

O B J E C T I V E: A highly motivated Medical Device Customer Service

professional with experience in Account Management, Hospital and Surgical

environment will deliver.

P R O F E S S I O N A L E X P E R I E N C E

LICENSED AND CERTIFIED SURGICAL TECHNOLOGIST

Clinical Product Specialist

MEDLINE INDUSTRIES, Provided quality cross referencing of Surgical

INC., MUNDELEIN, IL Instruments for the Central Sterile Division

2005 to 2011 Helped develop the FOXPRO cross-referencing

application for Surgical Instruments that

dramatically improved the turnaround time for

Quotes

Helped develop and create the Custom Instrument Set

program (C.I.S) that is a proven winner and was

selected as a top program highlighted across

Medline divisions

Assisted in providing product attributes and

pertinent information for the development of the

Instrument Catalog and Website

Traveled with many Sales Representatives supporting

arrival of C.I.S sets at Accounts. Created

additional sales at key customer accounts by making

Clinical suggestions resulting in sales in other

Divisions.

In Servicing for Hospital Staff and other Internal

Customers

Personally inspected incoming shipments of

Instruments at our B02 location and as a result

quality levels were dramatically increased

Possesses strong computer skills

Trained and motivated Sales Representatives during

company sponsored training events

Educated Surgeons and Hospital Staff on Surgical

Instrumentation and Processing

A team player, acknowledged as "Total Quality

Customer Service Clinical Professional",

responsible for inventory inspection

Worked with inventory management to monitor the 90

day product forecast and coordinated with vendors

when stock levels were low

Responsible for reviewing the monthly SAP ZHELD

report for products placed on hold. Contacted

vendors on product quality and return issues,

allowing Medline to promptly return inventory,

preventing late charges

Excellent comprehensive knowledge using SAP,

Microsoft Excel, Microsoft Word

NORTHWEST COMMUNITY

HOSPITAL ARLINGTON Provided professional surgical scrubbing and

HEIGHTS, IL assisting

2004 to 2005 Preceptor for many new hires

WEIL FOOT AND ANKLE

INSTITUTE, Maintained all Surgical Equipment

DESPLAINES, IL Responsible for inventory and quality control for

2003 to 2004 Surgical Instruments

FIRST ASSIST INC., Provided professional surgical scrubbing and

OAKBROOK, IL assisting

1998 to 2003 Preceptor for many new hires.

ST. JOSEPH HOSPITAL, Provided professional surgical scrubbing and

CHICAGO, IL assisting

1995 to 1998 Preceptor for many new hires.

AUTOCRAFT REBUILDERS, Manufacturing

DESPLAINES, IL Sales

1982 to 1995

E D U C A T I O N

Currently Pursuing AAS Marketing, CLC, Grayslake, IL. Est. Completion 2014

Licensed and Certified Surgical Technologist, Triton College, 1995

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