Project Manager Customer Service

N eesha M athu r

** ******* **, **********, ** 08854 • ******@*****.*** - 1-317-***-****

Summa ry

Neesha Mathur is an experienced communication and marketing professional with a

passion for seeing those around her succeed, grow, and explore new capabilities in health

and wellness. As a Communication Consultant, Product Marketing Manager, and graduate

s tudent in Applied Communication, she uses her expertise to develop strong, mutually

rewarding relationships with clients, vendors, coworkers, and communities.

Dedicated to community and corporate involvement, Neesha has worked closely with an

i mpressive list of organizations both locally (IU Health, Regenstrief Institute) and

i nternationally (UNAIDS, World Health Organization).

Currently working in Risk Communication in the Behavioral and Social Interventions

g roup at the World Health Organization, Neesha has extensive experience developing

communication strategies of all types, including Risk, Corporate, Marketing, and

E ngagement. Her strengths lie in being a quick thinker, a strong presenter, working

w ithout supervision, and managing others. She can develop project plans and work well

w ith internal stakeholders well as vendors. Her applied communication graduate work has

u niquely prepared her for both the social scientific and practical aspects of the field and she

b rings both theoretical areas to bear as a expert. Her education has prepared her to be not

only a solid critical thinker who can develop innovative and efficient plans and solutions,

but also an adept practit ioner with real world implementation skills.

Specific Skills

Strategic Communication, Public Relations, Marketing Strategy, Public Speaking, Speech

W riting, Teaching Public Speaking, Employee Engagement, Media Relations, Business

Development, Strategic Planning, Community Relations, Social Media, Issues

M anagement, Event Planning

Work Experience

P ublic Relations and Risk Communication Graduate I ntern

World Health Organization

March 2013 – Present (2 months)

Geneva Area, Switzerland

• Delivered t raining on r isk communication in high-stress environments to

Communication Officers in Pre-deployment Training

• Presented current research on how emotions affect the brain and how that changes

t he way we look at r isk communication at the WHOs Course on Communicable

D iseases in Humanitarian Emergencies

• Participate in the WHO Disease Outbreak Meeting to t rack emerging health events

i n the world.

• Preparing Disease Outbreak Meeting briefs based on newest and highly confidential

i nformation from member states for publishing to the WHO Disease Outbreak News

portal on the web. This page is the most widely accessed site on the WHO site.

• Developing recommendations on enhancing the WHO COMBI (Communication for

Behavioral Impact) Shared Community of Practice web presence

• Presenting recommendations on developing an advisory group of world-renowned

experts on r isk communication

• Developing a WHO internal strategy for accessing Communication and Risk

Communication expert personnel worldwide for projects and guidelines-creation

• Presenting on communication practices and skills-building at the member country

w ith a focus on the science of communication

• Developing research tools using qualitative and quanti tative methodologies to

capture member country capacity for public relations and communication strategy

• Conducting interviews in order to understand gaps in communication from WHO

departments to affected member countr ies. Resulting data used to develop t raining

p lans to help count ries fill in gaps in r isk communication strategy

S trategic Communication Consultant

Parrish-Sprowl & Associates

September 2012 – Present (8 months)

I ndianapolis, Indiana

• Consulting for the Regenstrief Institute, under contract with USAID and PEPFAR

• Create communication plan based on stakeholder input for an open source network

of practitioners working on developing a Health Information Exchange for Sub-

Saharan Africa

• Provide branding expertise

• Create engagement plan for stakeholders using web-based resources, including

social media tools and outreach

• Work with and through partners to execute Health Information Exchange presence

on the web

• Qualitative Research on active participants to understand user identity, shared

goals, vision, and story development

Adjunct Professor

Indiana University

August 2012 – Present (9 months)

I ndianapolis, Indiana

• In Fall 2012, teach two classes per week for a 14 week semester to undergraduate

s tudents at a large university. In Spring 2013, these classes were taught via the web.

• Prepare lesson plans and devise innovative and interactive modules to engage

s tudents

• Develop grading and adjudication rubrics to ensure fairness and ensure metrics are

met

• Model excellent speaking through examples

• During my fi rst semester teaching, one of my students was elected to the Speech

N ight Finals, an event held every semester to recognize the best public speakers at

t he University.

Graduate Research Fellow

I UPUI, Department of Communication Studies

August 2011 – December 2012 (1 year 5 months)

Indianapolis, Indiana

• Provided research support using quantitative and qualitative research methods

i ncluding SPSS, focus groups, interviews--both formal and informal, participant

observation, and crystallization methodology.

• Provided li terature review on practices of mothering and attachment bonding

• Prepared testing for Women's Studies undergraduate classes

• Created content for the annual Department of Women's Studies newsletter 2012-

2013

• Strong capabilities in working through Institutional Review Boards.

Product Marketing Manager

Conseco Insurance Company

June 2003 – April 2008 (4 years 11 months)

Carmel, I N

• Managed Specified Disease and Senior Health (Cancer, Heart Disese, Medicare

Supplement), Life Insurance, Annuity, and Tax-Sheltered Annuity products

• Responsible for product design and development, working with sales, actuarial,

compliance, and IT departments

• Managed marketing and brand management from product inception to close

• Trained large groups, both internal and external on new and existing products

• Worked closely with sales staff to develop product enhancement and features in

order to pursue new customer groups

• Managed vendor relationships for Medicare Part D Education

Education

Master of Arts in Applied Communication, May 2013, Indiana University

GPA 4.0/4.0

Bachelor of Arts in Communication, May 2004, Indiana University

GPA: 3.8/4.0, graduated with High Distinction

Certificate: Business Foundations. May 2004, Indiana University

Skills

• Public Relations: Strong capabilities in developing relationships with internal and

external stakeholders to fur ther company and client goals regarding message and brand

development. Adept at handling media requests and capable of managing potentially

damaging media interviews and situations. Tasked with preparing talking points and FAQs

for senior management regarding potentially controversial issues.

• O rganizational Communication: Deep understanding of how to develop messages and

communication plans for internal, external audiences, as well as for a broad range of

p urposes. Developed t raining programs to engage employees with new products and

policies.

• Presentation and Speaking: Excellent public speaking and presentation skills, very often

acting as the lead presenter to large customer groups, and on behalf of the marketing

department to the board of directors.

• Marketing: Four years of marketing planning, customer segmentation, brand building,

and collateral development.

• P roject Management: Working with and as Project Manager to complete high-impact

deliverables on time and under budget; strong collaborator, working hand-in-hand with

various departments including IT, legal/compliance, actuary, and operations.

• Research: Earned honors for my innovative research approaches and multiple method

s tudies as a graduate student. I am able to synthesize research and perform data analysis

quickly to find insights and new understandings.

• Customer Focus: As a marketing manager serving career independent agents, I learned to

l isten keenly, build relationships, and provide the highest standard of customer service in

order to maintain satisfaction.

Volunteerism

I U Women’s Mentoring Program, I ndiana University

May 2012 to Present

As a mentor in the I U Women's Mentoring Program, I am paired with undergraduate and

g raduate women to whom I provide educational and career support. Additionally, I help

p repare the young women for interviews and other educational and life opportunities

t hrough our interactions.

P resident, Graduate Communication Club, I ndiana University

May 2011 May 2012

As the President of the Graduate Communication Club at I U-Indianapolis (ranked #1 for

Communication Studies by the National Communication Association for 2012), I was

responsible for advancing community-building and enhancing the educational experience of

g raduate students in the program. Through monthly meetings, outings, and educational

sessions, the organizational helped bring valuable information and networking

opportunities to students. Finally, I also developed a web presence by creating the first

Facebook and web pages for the organization to connect online.

Research Assistant and Counselor, Forever Fit C amp

(a joint venture between the Children’s Better Health Network and Riley Hospital for

Children)

June 2012 August 2012

Assisted as nut r i t ion and behavioral counselor as well as collected qualitative research at a

camp for overweight and obese children. My role involved spending time with the camp

members, hearing their stories, and helping to teach nut r i tion, health behaviors, and learn

new skills around weight management. As a researcher, I collected data using narrative

and long-interview methodologies.

Violence and Crisis Prevention Officer, AmeriCorps New Jersey

May 1999-May 2001

Using a proprietary violence prevention course called Sankofa, I t rained as a violence and

c risis prevention officer in inner-city schools in New Jersey, such as Plainfield and Newark.

M y role required facili tation during outbursts, altercations, and tensions between students

and gangs. I t rained students to use the Sankofa program in order to help alleviate stress,

defuse stressful situations, and find peaceful means for solving problems with others

H I V and Public Policy Volunteer, NJ P ride Center

January 2000 to November 2001

As a volunteer at the NJ Pride Center, I spoke with members both on the phone and in

person about preventing H IV infection and also about how to handle positive test results

either for themselves, a partner, or loved one. Additionally, I helped gay, lesbian,

t ransgender, and bisexual members find resources for counseling, support for coming out to

loved ones, and information on maintaining personal safety in the face of violence or anger.

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