Sales Customer Service

Kimberly Weling

** ******** *******, *** #*

Weehawken, NJ 07086

Cell phone number: 862-***-****

E-mail address: **********@***.***

Summary Proven successful in multiple roles of the retail industry, including sales, e-

commerce, sales operations, social media and communications. Major strengths

include problem solving, research and analysis, multi-tasking and building strong

relationships with vendors and other departments within the company.

Experience PVH – Calvin Klein

E-Commerce / Social Media - Calvin Klein Underwear, New York, NY

E-Commerce Specialist (12/07-3/13)

• Managed and updated calendar, wall posts, giveaways and sapplets on Facebook

• Managed site inventory and replenishment

• Managed website product upload process and promotion setup

• Wrote copy including product descriptions, email and site creative

for www.cku.com and www.calvinkleinjeans.com

• Managed copy and creative approvals to all appropriate departments to meet

deadlines

• Managed relationship, schedule and task list with/for freelance graphic designer,

web developer and creative agencies

• Identified and resolved any site functionality or promotion issues

• Assisted in creation of promotion and email calendars

• Managed development and deployment of all email campaigns

• Used web tracking tools to measure and analyze results of navigation, category

pages and emails

Sue Devitt Beauty, New York, NY

Assistant Operations Manager (04/07-11/07)

• Coordinated retail and boutique sales orders and processed through warehouse

• Provided weekly out of stock, sell-through, forecast and replenishment reports

• Forecasted production in conjunction with sales force and delivery timelines

• Ensured all orders were shipped out complete within specified ship windows

• Monitored availability of product on www.qvc.com through QVC web portal

Fifth & Pacific Companies, Inc.

Special Markets, North Bergen, NJ

Sales Operations Analyst (8/05-12/06)

• Reviewed product flow with customer service, allocations, production and

distribution via monthly production meetings

• Monitored receipts and allocations to ensure timely shipping

• Confirmed pricing, discounts and sizing quantities were correct on purchase orders

with daily communication between sales, customer service and retailers

• Provided daily, weekly and monthly IPA and sales analysis reports

• Analyzed inventory replenishment and availability of merchandise

• Turned over seasonal availability to outlet and special sales

• Lead weekly sales ops meetings with finance to review monthly, quasi and

quarterly control reports to ensure shipping plans were met

1

Kimberly Weling

BMW North America, LLC

Lifestyle Development – MINI, Woodcliff Lake, NJ

Merchandising Specialist (9/02-6/05)

• Reviewed and provided online product copy, images and placement for www.motoringgear.com and

www.minimotionusa.com

• Created copy for lifestyle catalogs and dealer merchandising manuals

• Created marketing bulletins to highlight new product, best sellers and new display components

• Assisted with development of MINI MotoringGear, MINI_motion and Convertible collections

• Worked closely with vendors and agencies on product development, design, pricing, samples and

logistics of final delivery to warehouses

• Developed margin projections and analyzed sales and inventory

• Assisted with sales opportunities to select retailers and boutiques

• Forecasted initial orders and reorders

• Assisted with merchandising of dealer lifestyle boutiques and auto shows

Management Ventures, Inc., Virginia Beach, VA

Senior Customer Development Manager (9/99-4/02)

• Built new customer base by generating new leads

• Assisted clients with online web services and tools

• Managed and developed accounts, offering web and training solutions

• Provided customized research on the retail industry

• Negotiated and closed contracts with new and existing accounts

• Consistently met business plans by exceeding quarterly sales goals

• Assisted at quarterly business forums and met with clients

Bloomingdale’s

Marketing Information Services, New York, NY

Research Analyst (4/99-8/99)

Marketing Research Assistant (1/99-4/99)

• Assisted in the execution and analysis of various research projects

• Created profiles and understood the purchasing behavior of shoppers

• Created proposals, research reports and surveys for in-store intercepts, telephone and mail-in customer

surveys

Education Virginia Wesleyan College, Norfolk, VA

Bachelor of Arts, Marketing, December 1998

Bachelor of Arts Minor, Communications

Skills Microsoft Office, GSI Commerce web platform, e-Dialog, Omniture, Net Acumen,

Photoshop, Access, Internet, Facebook, Twitter, Pinterest, Instagram, blogger.com

Interests Editor-in-Chief of www.fashionablypetite.com, a lifestyle blog covering fashion,

beauty, new product launches and events in New York City

2

Contact this candidate