Customer Service Manager

Kiuenna Chau

*** ******* ******• Philadelphia, PA 19148• 267-***-**** • *******@*****.***

D U CAT I O N S U M M A RY

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Widener University– Chester, PA

Bachelors of Science in International Business May 2013

Awards and Activities:

2012-Participated in a full semester of study abroad at Chongqing Technology and Business in China.

2010-Present International Club Member and Served as the Treasurer for one year term.

2009-University of Penn International Reception Recipient.

2009-2013 Member of Chinese Corner, Widener University’s program to enhance cross-cultural learning

within Campus.

A R E E R S U M M A RY

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Extensive background in customer service and high exposure to the Home Repair General Contractor

Business.

Quadrillingual in English, Cantonese, Mandarin, and Vietnamese.

Excellent communication skills both written and verbal.

Proficient is Microsoft Office, to include Word, Excel, PowerPoint.

ORK EXPERIENCES

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Wing Hing Home Repair and General Contractor LLC – Philadelphia, PA

Administrative Coordinator 06/2010 Present

Serve as the administrative coordinator to the operations. Performed various duties including but

not limited to scheduling walkthrough estimated meetings, creating estimated invoice, customer

relations, account receivable and account payable for all projects.

Attend walkthrough estimated contract meetings and provide estimated invoice to the client on the

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bidding process.

Tracked daily progress on projects currently being worked upon by the business through Microsoft

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Excel.

Established budgetary and actual tracking on all projects to ensure all projects are performed on time and

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on budget.

Performed monthly reconciliation on all account receivables and communicate on delinquencies clients.

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Pretty Nails Salon – Oaklyn, NJ

Assistant Manager/ Manicurist 09/2009 01/2012

Demonstrate through the years of employment in the Nail Industry the ability to manage a full Nail

Salon operation. Obtained higher responsibilities in the daily and weekly financial operation as the

assistant manager.

Performed daily and weekly cash reconciliations for all employees’ sales as the assistant manager.

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Placed orders on a weekly and monthly basis for nail supplies that are essential to the operation and

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sensitive in meeting customer demands.

Provided management with a monthly customer demographic data and assisted in the weekly scheduling

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of Manicurists.

Assisted management in the creation of the FaceBook fan page that provided weekly promotional nail

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services and products.

Performed at a high level in applying complicated techniques and procedures related to hands and nails

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care.

Trang’s Nail Salon – Philadelphia, PA

Nail Technician 08/2006-09/2009

Served as a manicurist by performing various duties including but not limited to manicures,

pedicures, nails custom designs, and obtained loyal rapport with regular clients.

Provided clients with high quality manicures, pedicures, nail tips, wraps (silk and linen), acrylics,

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paraffin treatments, and dusting services.

Ensured clients are fully satisfied with the services received by performing weekly follow up calls.

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Daily tasks include but not limited to, greet customers, answer phone calls, and set up appointments for

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salon’s manicurists.

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