Customer Service Representative
Resume:
Desiree D. Kaspar
*** ******** *** *** *****, NV 89123
*********@*****.***
OBJECTIVE:
I am a self-motivator with strong communication and organizational skills,
that enjoys multi-tasking and can work efficiently with minimal
supervision. I would like to pursue an opportunity that will utilize my
strengths while providing an opportunity for growth.
EXPERIENCE:
Express Scripts 888-***-****
6225 Annie Oakey Drive Customer Service Representative
Las Vegas, NV November 2006 thru present
o Assist patients with billing issues, prescription refills and order
status
o Assist patients with rejected insurance claims from the pharmacy
o Assist co-workers with questions or problems they may have
o Assist the ECSR Department, when necessary, which involved answering
patient questions via e-mail
o While with Express Scripts, I earned various customer service awards
and earned a Black Belt in Customer Service
Simpol Medical 847-***-****
Morton Grove, IL Office Assistant Manager
October 2005 thru November 2006
o Assist the company president with all company needs
o Answer phones
o Payroll
o Accounts Payable
o Verify eligibility with Medicare and other insurance companies
o Process insurance claims
American Drug Store 847-***-****
Franklin Park, IL March 2000 thru October 2005
Customer Service Representative
o Process claims on the web to various carriers
o Answer phone calls from pharmacies on rejected claims
o Assisted pharmacies on getting their claims paid
o Filing
o Assisted co-workers with processing rejected claims
o Assist my Supervisor with teaching my co-workers Excel, Word and any
other computer programs
References:
I will gladly provide a list of references upon request.
Contact this candidate