Quality Assurance Customer Service

DANIEL KHIL

. **** N Kenmore Avenue . Chicago, IL 60613 .

******.****@*****.*** . 217-***-****

Desire a challenging position to contribute to and learn from an

organization that can use an analytical and results oriented candidate

with background experience in Operations Support.

QUALIFICATIONS

. Solid experience working on a diverse range of operation and risk-

related support issues

. Strong attention to detail, ownership and reliability.

. Marked ability to synthesize and analyze complex information with

an exceptional ability to present complex information in a clear

and concise manner.

. Vast familiarity with web analytic software as well as

statistical/analytical software packages.

. Great ability to function well within multidisciplinary teams.

. Strong verbal, written and communication skills and willingness to

collaborate with a cross-functional team.

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE ASSOCIATE

April 2012-March 2013

C.H. ROBINSON

Chicago, IL

. Provided support to branch office Sales Representatives. Utilized C.H.

Robinson's customized software systems and Microsoft Applications to

complete assigned tasks. Duties included reporting/tracking, setting

up appointments,

responding to customer requests via phone or email, and other

sales support duties.

. Provided prompt & professional response to client's requests for

additional information. Problem-solved and managed issues. Built

carrier base and managed relationships. Coordinated availability with

terminals, warehouses, steamship lines. Scheduled/rescheduled

delivery appointments. Consolidated shipments. Maintained fuel

management. Offered market updates and acted as a pricing resource

to the branch. Resolved carrier payments. Managed branch statement of

accounts. Performed enterprise resolve. Developed and maintained

branch SOP's.

OPERATIONS ASSISTANT

January-March 2012

AVOCET POLYMER TECHNOLOGIES INC.

Chicago, IL

. Managed day-to-day finances and maintained accurate financial records.

. Utilized QuickBooks tools to manage inventory and costs, track

customer orders, and monitor business performance.

. Created customized reports to monitor sales, profit, and inventory.

. Performed basic accounting tasks and priced products for customers

over the phone.

DISPATCHER

May-August 2011

ECHO GLOBAL LOGISTICS

Chicago, IL

. Learned Echo's truckload protocols in first week.

. Managed multiple load boards to track pickup/delivery schedule of

shipments. Made inbound & outbound calls to verify truck location

from shipper to consignee. Emailed track-and-trace notes to mark

trucks as loaded/enroute/delivered. Determined eta of full & ltl

loads by obtaining bill of lading number. Escalated detention fees

and comcheck inquiries to carrier reps.

QUALITY ASSURANCE TEMP

January-April 2011

ECOSURE

Lincolnshire, IL

. Worked with EcoSure, a division that specializes in providing

superior quality assurance solutions to the restaurant,

hospitality, supermarket, and food processing industry.

. Supported the Health Department Intelligence Initiative to collect

national Food Inspection Reports from appropriate parties. Utilized

FileMaker Pro and other digital tools to verify database

information and generate data reports for customers. Worked closely

with internal field specialists and external contacts to obtain

appropriate permit information for related sub-locations.

EDUCATION

BACHELOR OF ARTS, POLITICAL SCIENCE

July 2007

University of Chicago

Chicago, IL

SKILLS

. Computer: Microsoft Office: Excel, Access & PowerPoint, QuickBooks

software, Web Analytics Software, HTML (Query & Filter), HRIS-

PeopleSoft, FileMaker Pro & Database Management

. Language: Proficient in Spanish and conversational in Korean

Contact this candidate