Customer Service Sales

Ashanta Mickles

**** ******** **** - ***, ** ****3

*************@***.*** - 1-404-***-****

WORK EXPERIENCE

Sales Manager/Work from Home

LiveOps.Com - WorldWide - September 2011 to Present

This is an independent agent job where I work from home. I provide great customer service experience for my

clients as a direct response point of contact via telephone, and email. I work for a variety of clients answering

customer service calls and performing upsales on other calls. With this job i have to be a self starter, highly

motivated and able to ask few questions to see what type of sales I can intiate with each indivivual caller.

Inbound sales/ customer service, use of personal computer and programs like Windows XP Professional

Edition,Internet Explorer, 6.Java 2- Version 1.6

FRAUD SERVICE ANALYST

BANK OF AMERICA - Kennesaw, GA - April 2008 to March 2011

Reviewed potential fraudulent accounts for the prevention and detection of possible Transaction Fraud and

Identity Theft.

Took appropriate action based on transaction characteristics and account changes with indicators of complex

issues related to possible Identity Theft.

Research utilizing multiple computer systems and tools.

Responsible for moderately complex research and analysis of account activity to assess levels of risk and

different fraud types.

Took appropriate corrective action through customer phone contact to verify legitimate usage of credit cards.

Answered multiple calls daily, with an expected adherence to obtain, also general customer service calls.

Mortgage Loan Processor

Mortgage Loan Processor Universal Mortgage - Dallas, TX - September 2002 to October 2010

#Answered multiply phone lines, computer data entry& filing.

#Processed and prepared retail mortgage loans, under various loan programs.

#Reviewed all documents thoroughly before submission to underwriters.

#Set up files and ordered all necessary exhibits for appraisals and credit reports.

8 years of recent FHA, VA, Conventional processing experience

Proficient with Purchase, HUD, FHA and Conventional loans

Able to manually calculate income

Experience with Income Statements and clearing conditions

Experience processing Government Loans

Processing experience in the state of Georgia and Texas

SALES ACCOUNT MANAGER

BANK OF AMERICA - Kennesaw, GA - September 2006 to April 2008

Assists customers with questions or issues regarding their accounts received via phone and/or

correspondence.

Responsible for respond to faxes and emails.

Uses computerized system for tracking, information gathering, and/or troubleshooting.

Requires basic knowledge of the organization, products and/or services and good communication and

problem-solving skills.

Research issues or transfer to a research function.

Responsible for marketing and selling balance transfer and direct deposit options to customers.

Made decisions regarding pricing to achieve yield targets.

Optimize sales opportunities while balancing yield and Customer Delight.

FINANCIAL SERVICE ADVISOR

Financial Service Advisor JP Morgan Chase Bank - Kennesaw, GA - November 2003 to July 2006

• Answering enquiries and providing information to customers, managing difficult situations with the best

solutions.

• Answering multiply phone lines, providing credit extension, light accounting and collections, data entry, gave

billing explanation and account maintenance in a sit down call center environment.

EDUCATION

BA in Computer Science minor in business Technology

Chattahoochee Tech - Marietta, GA

2011 to 2015

Associates in Business Management

University Of Nebraska at Omaha - Omaha, NE

SKILLS

LEGAL RESEACH, CUSTOMER SERVICE, DATA ENTRY, TEN-KEY, Microsoft Word, Excel and

PowerPoint,Excellent communications skills (both written and oral),Business Sales Support,Telecom

Provisioning Experience,Computer literacy in MS Word, Excel, PowerPoint and Outlook,Excellent

organizational skills,Project Management Experience,Sales Support experience

ADDITIONAL INFORMATION

Qualifications

I am very sharp, precise and a very fast learner. Whatever knowledge I may lack I seek training for. I've

always exceeded expectations of excellence in customer relations and service. I am able to work quickly and

accurately under pressure and still maintain the highest quality of any work assigned for me to complete.

I have great communication skills that enable me to have great relationships with surrounding co-workers and

my superiors as well as customers. I am flexible and adapts easily to policy changes and procedures. I can

follow instructions and be open to constructive criticisms, which make my personal and professional goals in

life easier to achieve.

Contact this candidate