Sales Software Engineer

Orief black

*** ***** ******, **********, ** ****6 Phone: 203-***-****

Email: ******@*****.***

To obtain a position that will enable me to deploy my skills gained from my

CCNP and CCNA certification, utilizing the knowledge gained towards the

growth and development of the organization with a view of exceeding its

goals.

EDUCATION & CertificationS

University Of Technology Jamaica, Kingston Jamaica

(Graduation date: 06/2009)

B.Sc. Computing and Information Technology, Data Communication

Brown's Town Community College, St. Ann, Jamaica West Indies

(Graduation date: 06/2005)

The City and Guilds of London Institute: Diploma in Networking, Electronics

Systems, and Computing Systems

University Of The West Indies, Kingston Jamaica

(Completion date: 02/2013)

Cisco Certifications CCNP, CCNA

PROFESSIONAL EXPERIENCE

Network Administrator, Oceanic Digital Jamaica (Claro Jamaica)

2010 - 2012

. Backup and copied SAP files on Servers to ensure LAN and WLAN user

connectivity

. Resolved network connectivity issues with servers, in person and

remotely

. Ensured financial auditors were able to connect to the LAN

. Made straight and cross over using Cat5 cables for training room and

end user pc

. Configured Cisco routers and switches

. Deployed and setup new workstations for NOC and other department

SAP Administrator, Oceanic Digital Jamaica (Claro Jamaica)

2009 - 2012

. Configured, Tested and Implemented SAP Plant Maintenance Module

. Setup LAN and WAN network for SAP Plant Maintenance team project room

. Moved new SAP module in the QOS environment and performed rigorous

tests

. Prepared presentations & user manuals for new Plant Maintenance module

. Liaised with SMS team to ensure automatic SMS messages were generated

after ticket escalations

. Provided Help Desk Support for NOC members, created & updated knowledge

base for NOC Analysts

. Configured and modified Sales and Distribution module in SAP for

customer care, and sales team

. Provided Help Desk Support for customer care and sales team

. Configured percentage discounts for marketing team sales promotion

. Created and customized SAP profiles using single role & composite roles

to restrict unauthorized access

. Worked on call to ensure foreign exchange rates was uploaded on the

Server each business day

. Provided Network Administrator & Help Desk support to stores to ensure

resolve SAP R3 connectivity issues

Software Engineer, Guthrie's Hardware

2007 - 2008

. Designed and developed software to monitor company's inventory.

. Ensured that proper documentation of the software and compiled user

manuals

. Tested software for flaws before moving into the production environment

. Trained employees on how to use the software and provided Help Desk

Support for users

Network Administrator & Computer Technician, Kev's Copy Center

2006 - 2006

. Assembled computer systems, installed and configured hardware

components

. Troubleshoot and reprogrammed computer systems, installed

application software

. Setup and maintain LAN and WAN network, configure Cisco routers and

switches [pic]

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