Customer Service Sales
Resume:
Renee N. Glosson
Crystal Lake, IL 60012
*******@*****.***
OBJECTIVE
Seeking a rewarding and challenging position in an office, where I can utilizes my strong
organizational skills, technical skills, strong planner and problem solver. Who readily adapts to
change, works independently and exceeds expectations.
SKILLS & EXPERTISE
Answering multi-line Scheduling appointment Strong organizational skills
phone system
Customer service Front-office operations
Order entry
General office skills Written correspondence
Processing new orders
Microsoft Office Suite Bookkeeping
Maintain patients charts Running reports
Create and maintain
files
EXPERIENCE
Consulting
Mad Dash Field Services Crystal Lake, IL 60014
Called businesses in Michigan and have them be a part of a study. The study was
to find how the businesses use lighting and then use that information to find incentive
programs for all the businesses.
Called businesses off a excel spreadsheet lists.
Used the internet to research the names and address on the lists to make sure
they were businesses and not residential.
Rewrote the scripted that we read so it was more functional and flowed better
when read over the phone to the potential candidate (businesses).
Conformed names, addresses, phone numbers and contacted names for the
businesses that wanted to be a part of the study.
Entered all the collect information into excel spreadsheet.
Created new excel spreadsheets for unusable information.
Order Entry/Merchandiser
Kurt S. Adler, Merchandise Mart
December 2005 –July 2012(7 years 1 month) Merchandise Mart Chicago, IL
Managed quality communication, customer support and product representation for each
client.
Regularly sought opportunities to up sell and add on additional merchandise.
Verify that the buyer’s information in the computer system was up-to-date and accurate.
Display the appropriate signage for products and sales promotions.
Arrange items in favorable positions and areas of the store for optimal sales.
Assist in gathering and moving materials and equipment for the assigned displays.
Effectively communicated and coordinated execution of the planogram with showroom
management.
Print various labels and tags for all merchandise.
Sales ($10,000 plus orders).
Designed showroom invitation for the shows throughout the year.
Renee N. Glosson
EXPERIENCE
Orthodontist Assist/Office Administer
Dr. Cynthia Browne, D.D.S., M.S.
September 2007 – September 2008 (1 year 1 month) Crystal Lake, IL
Deposited third party checks.
Opened and assigned new patient accounts.
Researched and resolved billing and invoice problems. (Doctor was being over charged
(over $500) on office phone bill).
Managed medical supply inventory, insurance records, patient charts and company files.
Updated patient accounts and information on a daily basis.
Scheduled and confirmed appointments for entire management team.
Standardized department filing system to increase efficiency.
Communicated with patients via phone, email and in person to obtain payments on
outstanding accounts or accounts requiring deductibles or co-pays.
Researched and implemented an extended credit program.
Office Administer/Dental Assistant
Northwest Dental Center
April 2005 – September 2007 (2 years 6 months) Fox River Grove, IL
Performed debit, credit and total accounts on computer databases, using specialized
accounting software.
Prepared financial statements from client documents.
Processed an average of 100 invoices per month for a small dental office with two
doctors.
Calculated figures such as discounts, percentage and credits.
Researched and resolved claims and invoice problems.
Office book keeping.
Managed the receptionist area, including greeting patients and responding to telephone
and in-person requests for information.
Dispersed incoming mail to correct recipients throughout the office.
Cooperated with private insurance providers to resolve billing issues.
Prepared contracts for patients with extensive dental work that need to be done i.e.
implant(s), dentures and bridges.
Managed daily office operations and maintenance of equipment.
Assisted the doctor with procedures/surgeries.
Develop & mounted FMX, BW.
Full knowledge of Patterson Eagle Soft 13.0.
Trained new employees.
Renee N. Glosson
Education
Attended ADI Auxiliaries & Practice Management (2007)
American Academy of Implant Dentistry – 55th annual meeting (2006)
Member of ICOI & ADIA in good standing (2007)
Harper College - Palatine, IL
Stevenson High School - Lincolnshire, IL
Volunteer Experience
St. Thomas the Apostle Church Crystal Lake, Illinois
Religious Education Teacher 09/2002 - 04/2010
Brief Description of Role:
Educated 2nd thru 5th grade kids about the Catholic religion. Read from the bible, Put together
plays for parent night, made crafts for the special holidays
Accomplishments:
Certified by the Rockford Diocese to teach Religious Classes, celebrated 10 years of teaching
North Elementary School Crystal Lake, Illinois
Teacher's Assistant 09/2002 - 06/2009
Brief Description of Role:
Made copies, laminated projects, bound books, cut out letters and pictures, graded tests, assisted
the teachers when needed.
Accomplishments:
Certified to teach hand writing
Helped kids read
Sold milk and snacks at lunch
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