Administrative Assistant Customer Service

Augustus T. Fitzgerald

*** ******* *****, *********, ****** 89052 Phone: 702-***-****

Email: *************@*****.***

Education:

Bachelors of Liberal Arts expected in Fall 2013

QUALIFICATIONS:

1. 2012 employee of the year for Quest at Desert Springs Hospital

2. Three years plus hospital experience

3. Four plus years of administrative experience.

4. Six plus years of customer service

5. Strong Microsoft Office skills

6. Point of Care, Basic Life Support and EKG certified

PROFESSIONAL EXPERIENCE:

Worldwide Services - Henderson, NV

12/12-Present

I am currently the General Manager at Worldwide Services, a start up

plastics to fuel recycling company.

Tasks include:

Project management for construction of each facility

Maintenance, cleaning, and upgrades of each facility

Constructing data bases to track track and maximize production, minimize

cost, and evolve procedures

Overseeing the recycling process from start to finish; receiving recyclable

product, managing and working with the staff to cut, shred, store, then

process the recyclable product efficiently

Properly handle, filter and store fuel

Purchasing

Quest Diagnostics - Las Vegas, Nevada

04/09-01/13

Phlebotomy Service Representative II

While working as a contract employee at Desert Springs Hospital.

Tasks include:

13. Performed a variety of routine blood draws, bedside testing, and

urine collections

14. Assisted in keeping employees licenses and Continuing Educational

Units were current

15. Prepared, processed, and stored patient specimens and samples

according to departmental procedures using standard techniques and

equipment.

16. Obtained intake information, including personal data, medical

history, and insurance coverage.

17. Ordering and stocking supplies for the laboratory

18. Verified patient and insurance information in a hospital setting

19. Working as a team with hospital staff

UNLV - Deans office of Urban Affairs - Las Vegas, Nevada

07/06-04/08

Administrative Assistant

Working as an administrative assistant directly under the Dean and

Associate Dean of the College Urban Affairs at University of Nevada Las

Vegas.

Tasks include:

20. Acted as initial point of contact for programs by responding to

inquiries and requests or directing as appropriate to those who can

be of assistance. Answered phones in a professional manner:

(transfer calls, take messages and supply accurate program

information).

21. Provided information regarding programs, courses, policies, and

procedures to internal and external contacts. Interacted with a

large number of staff, students and faculty

22. Managed confidential student database related to admissions, grades

and appeals, reimbursements and travel

23. Supervised student employees

24. Event planning

This is a relevant resume and a full resume will be provided along with

references upon request.

Contact this candidate