Customer Service Administrative Assistant

Location:

Posted:

May 21, 2013

Karen Riccio

Objective

I am looking for a career with a company where my skills and experience will be an asset to the business while furthering my knowledge and

abili ties in the process.

Expe rience

2011 – Present Farm and Home Energy Tullytown, PA

Customer Service Rep.

• Answer phones

• Handle customer issues

• Service billing

I started with Farm and Home January 2011. I handle service billing and install billing. Work out issues the customer may have. I do some

d ispatching when needed.

2004-2010 Dahill Packaging, Inc. Tullytown, PA

Customer Service Manager

• Responsible to oversee duties of Customer Service Department

• Ar range shipping for multiple accounts

• Communicate on a regular basis with customer (phone and e-mail (outlook))

• Label printing specific to customer needs

• Orders are completed by due date

• Inventory control

• Spreadsheets in excel (create and maintain)

• Order office and warehouse supplies

When starting with Dahill Packaging, i t was a newer company. I created the procedures for production to t rack orders making sure they were

completed in a t imely manner. I also put the Customer Service Department in order to operate efficiently.

1991-2004 Associated Production Services, Inc. Trevose, PA

Administrative Assistant

• Communicated with customer on job status

• Inventory control for multiple accounts

• Purchasing office supplies and materials for the warehouse

• Managed pick and pack along with the credit card sales

• Answered phones when needed

• Created and maintained spreadsheets in excel

I also held two other positions within the company. I started as a receptionist. I was responsible for answering and directing all incoming calls,

f i ling, entering client payroll, helping with billing and greeting guest.

I then worked as a Warehouse Supervisor. I was responsible for setup of all new jobs, t raining mentally challenged adults and in the summer

h igh school students, shipping and receiving of material.

Education

Bristol Jr. Sr. High School, Bristol, PA 19007

Business Classes

References available upon request