Customer Service Sales Representative

Daisy Virgen

***** ******* ***,****** ***** CA, *2840

Home Phone : 714-***-**** Email: ********@*****.***

Objective

To obtain a career that provides an open environment with many opportunities for continuous growth where my

work history, education, a positive attitude and attention to detail will contribute.

Skills

Proficient in Microsoft Outlook, Word, Excel, PowerPoint and Photoshop

Strong written and oral communication skills in Spanish

Profound management and organizational skills

Self-motivated and strong ability to establish good relationships

CPR certified

Professional Experience

Enterprise, Santa Ana, CA April 2012 to December 2012

Customer Service Representative

Take incoming calls- reservations, rate quotes, general questions and answers, provide information

and resolution for customers, other branches, insurance companies, dealerships, repair shops and

other vendors

Manage outgoing calls for callback management and miscellaneous calls as assigned

Meet and greet customers in a friendly and timely manner by providing high level of customer service

Prepare rental forms, process returns, check-ins and keep records of transactions along with receiving

payments

Sell optional protection products, upgrades, fuel options and other additional equipment

Ability to analyze/resolve problems and adapting to change

Boys and Girls Club, Garden Grove, CA March 2010 to March 2012

Program Assistant

Assist in the preparation of programs, classes, seminars and recreational activities.

Create and maintain a safe environment and implement fun and exciting activities planned to include

both genders of various age groups

Led programs by sorting, photocopying materials for the program activities

Assist in providing general information regarding the program s

Assist in preparing routine records and reports for programs

Robert Wayne Footwear, Lakewood, CA September 2010 to January 2011

Sales Representative

Ensured high standards of customer service and housekeeping

Ensured regular replenishment of stock on the sales floor

Developed and maintained product knowledge

Assisted in the efficient running of the store

Provided customer service in fast-paced atmosphere

Education

Golden West College July 2009 to May 2010

Daisy Virgen

10472 Chapman Ave,Garden Grove CA, 92840

Home Phone : 714-***-**** Email: ********@*****.***

Huntington Beach, CA

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