Customer Service Project Manager

Gregory F. Orozco

*** * ***** ***** **, Unit H, Orange, CA 92869

714. 997.7797 / **********@*********.***

Customer Service Representative

Accomplished senior business administrator and representative, offering 15 years of

experience, including successful roles in public relations; History of increasing sales and

profitability; Hard working, able to multi-task effectively; Outstanding training, leadership

and communication skills; Experienced with all aspects of business management; Expert

technology skills.

PERSONAL PROFILE

Public Relations Communication Experience

Small Business Owner

Sales and Management Experience

Project Manager

Research and Development

KEY SKILLS

Office

Office Management Scheduling Organizational Skills

Records Management Front-Desk Reception Spreadsheets/Reports

Accounts Receivable Customer Service Database Administration

Sales Marketing

Computer

MS Word MS Outlook Quickbooks

MS Excel Windows MS Access

Windows 7 Professional

PROFESSIONAL EXPERIENCES

GG&B CLEANING SERVICES - Orange, California 2013 - Present

Owner/Operator-Supervisor – Oversee in daily business operations; Established client base for

residential homeowners and commercial businesses; Used Social Media to market and expand

client base; Researched and implemented cutting edge practices

Salary - $25,000+

ADVANCED MEASUREMENT LABS – Tustin, California 2011- 2013

Administrative Assistant – Oversaw in daily business operations; Collaborated with owner on

sales management and marketing; Facilitated quotation-to-finished quality control inspection

process; Financial Management: Developed a system-wide accounting process that increased

revenue to $90,000.

Salary - $32, 000

AT &T, INC – Anaheim, California 1997 - 2009

Customer Service Representation - Liaison between internal departments to coordinate

installation and disconnection of equipment and service products; Lead representative for Reach

and Development Broadband project that resulted in Methods and Procedures for service orders

utilized in production ; Responsible for collaboration between internal and external managers

for While and Yellow Pages development - $105, 000 saved by meeting deadlines & $12.5 million

preventable CPUC fines and legal damages; Point of contact for emergency 911 database

project, updating municipality changes into system – $20-$50 million in potential damages;

Handled customer inquiries, complaints, billing questions and payment requests; built

productive relationships, resolved complex issues and won customer loyalty; Managed high-

volume workload within a deadline driven environment; Coach for multiple work groups in

Resale, Wholesale, and Business offices.

Salary - $60,600

EDUCATION and TRAINING

Education

El Camino College – Torrance, California 1978 - 1980

Major subject – Business

Minor subject – English

Training *

Telecommunications Systems

SORD LASR PREMIS SWITCH SOLID VERIGATE

CESAR BOSS EXCHANGE PLUS EXECUSTAR COSMOS

FACS

Telecommunications Products

LNP / DSL / EUR / UNE-P BROADBAND / BILLING / CENTREX

* Additional list of Skill Codes, Skill Labels, and Skill Descriptions available upon request.

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