Sales Customer Service
Resume:
Anglena Bhatara
**** **** *****-*****, ** *****
********@*****.***
Objective
* Seeking a challenging position that will build upon my pharmaceutical
background, demonstrated communication skills and sales experience in
diabetic devices & pharmacy products. Personal strengths include
resourcefulness, team leadership, strong attention to detail, and
determination to exceed expectations.
Education
Bachelor in Biological Sciences, University of Cincinnati-OH; 2011
> Major: Cell & Molecular Biology
> Minor: Psychology
> Completed NAMSR Medical Sales Training, RMSR Number: 86822013
> Research assistant in Drosophila and Generative Selection study
> Treasurer & Secretary of Student Government for 2 consecutive years
> Treasurer of South Asian Arts Collaborative
> Extracurricular activities included volunteering at Cottingham &
Brookwood nursing homes where I spent time with residents visiting and
reading, grocery shopping and delivering their prescription
medications once a week.
Profile
> Numerous years of practical experience in pharmaceutical/healthcare
sector, with experience in interfacing with physicians, taking/processing
orders and ensuring delivery of quality customer service
> Extensive knowledge of medical sciences and terminology gained through
both academic and professional experience
> Dynamic communication, consultation and interpersonal skills vital to
generating new business, developing existing accounts, and providing
superior client service
Career Track
September 2012 - Masters Pharmaceutical
Sales & Contract Administrator
. Managed accounts nationwide comprised of 150+ independent pharmacies
. Won "Rookie Sales of the Month" award for achieving over $15,000 in
sales my first month
. Consistently on target for making over 80 calls and over 2 hours of
talk time daily.
. Promoted to MHC medical division within the company, which focused on
their private brand of diabetic products
. Assisted in promoting the Easy Touch diabetic products.
. Responsible for all marketing material for all MHC medical's group
purchasing groups and promotions.
. Promoted to supervisor and trained 3 employees on our diabetic line so
they could promote our products before the reimbursement for Medicare
drops in July 2013
. Attended IPC 2013 conference to promote MHC medical and their diabetic
products
July - September 2012 - Gold Ohio Inc.
Corporate Trainer
. Responsible for the Direct Energy campaign in the Greater Cincinnati
Area.
. Met with business owners daily to offer cost saving solutions on their
electricity bills
. Successfully met with 70+ business daily
. Exceeded weekly sales target of $2000
. Participated in company fundraisers
November 2011-July - Express Scripts 2012
Client Services Support Specialist
. Day to day contact with clients for issue resolution by handling
inbound clients calls and written correspondence while maintaining
service levels. Make independent judgments in order to respond to
complex or critical customer issues.
. Work with other operational departments to research and resolve mail
order and claims issues and respond to clients and account managers
within performance agreement guidelines
. Maintain accurate and complete documentation of all inquiries.
July 2010- November 2011- Express Scripts
Data Entry Technician
Proficiently process new/refill prescriptions, with
responsibility for verifying and inputting orders along with
maintaining customer database information
Consistently achieve stringent quality and productivity
standards in high-volume pharmaceuticals mail-order environment
Averaging 43 Rx's an hour & being awarded recognition for
averaging over target)
Awarded for 99% accuracy in data entry
April 2003- February 2010 CVS Pharmacy-Sharonville, OH
Pharmacy Technician,
. Provided superior service in taking physician/medical office phone-in and
on-site patient
. Processed over 400+ orders; entered prescription information into
database as well as filled and labeled RX bottles
. Consulted with patients on pharmaceutical uses, dosage,
contraindications, and potential side effects and responded to any
related inquiries
. Recognized with Employee of the Month Award
January 2002- April 2003 Old Navy-Cincinnati, OH
Cashier/Floor Associate
. Earned Best New Employee of the Month Award in recognition of success in
providing quality service in assisting customers with merchandise
selection, managing fitting room and processing sales transactions
. Supported store sales, maximizing profits by maintaining floor
merchandise and floor setting
Skills
Proficient knowledge of Windows/ Microsoft Products including: Access,
Excel, PowerPoint, Word. Skilled ability to use Internet & Email,
Technically proficient: typing (45+ wpm), 10 key-calculator, and office
equipment (copier, fax, and phone). Language Fluencies: Punjabi (verbal
comprehension), Hindi (verbal comprehension).
Contact this candidate