Customer Service Representative
Resume:
Aaron Aldama
**** * ********* **** #**** Santa Ana CA 92704
Phone: 714-***-**** E-Mail: ***********@*****.***
Customer Service Representative
Persuasive communicator and creative problem solver with a strong aptitude for sales and a
willingness to take the initiative. Problem solver with a proven track record for developing new
business and maximizing account retention. Exceptional telephone techniques. Proficient skills
and experience in Microsoft Office; Word, Publisher, and Outlook. 10-Key, Act 6.0, E-Fax.
Experience
Customer Service Representative 08/11 – 11/12
LSI – Irvine, CA
Deal directly with customer by telephone, or electronically, for loan documents signing. Set up
new customer accounts; organize workflow to meet customer timeframes. Keep records of
customer interactions and transaction. Record details of inquiries, comments and complaints.
Record details of actions taken.
Customer Service Representative 11/10 – 08/11
UnitedHealth Group – Costa Mesa, CA
Provide distinctly personal customer service by resolving inquiries, which include, benefit and
eligibility information, billing and payment issues, customer material requests, physician
assignments, authorization for treatment, and explanation of Benefits (EOB). Meet established
productivity, schedule adherence, quality standards, and respond to complex customer calls.
Securities Operations Service Specialist/Customer Service 08/08 – 05/10
Wells Fargo Bank - Long Beach, CA
Provide customer solutions through seamless delivery of service, sales and/or fulfillment requests
by answering calls in a call center environment. Knowledge of multiple products and ability to
deepen or retain relationships through service and sales. Perf orm routine account-related
transactions. Required to solve problems and investigate/resolve a wide variety of issues and
requests that include gathering additional information, setting expectations and working with
other support organizations to fulfill t he request. Accountable for the successful resolution of
customer requests.
Customer Assistance 11/07 - 07/08
Bank of America – Brea, CA
Review lists for delinquent accounts. Contact past due customers in order to compel them to
make timely payments. Follow up with customers making payment extension requests.
Document all customer telephone inquiries to ensure accurate credit data. Prepare reports
reflecting status of collection activity in area of responsibility.
Education
Los Amigos High School - Fountain Valley, CA
Santa Ana College – Santa Ana, CA
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