Customer Service Sales

KASSANDRA OROZCO

**** *. ********** **. #** ( Orange, CA 92865 ( 714-***-****

Email: ****************@*****.***

Professional Experience

BI-Search International, Inc., Tustin, CA

Inside Sales/Customer Service Supervisor, February 2008 - current

. Receive and confirm customer purchase orders

. Process and ship all purchase orders

. Provide an estimated time for all shipments/deliveries to distributors

. Follow up with all customer inquiries

. Inventory Control

. Purchasing

. Support outside sales

. Provide customer quotes

. Responsible for customer product reports

. Responsible for training all new employees in MAS and overall Inside

Sales

. Executive Assistant to the East Coast Marketing/Sales Director

Hansen's Beverage Company/Monster Energy, Corona, CA

Customer Service Representative, July 2006 - December 2007

. Inputted an average of one million dollars daily in purchase orders

. Developed relationships with distributors in the North East region

. Processed claims/credits for damaged products and miss-shipments

. Provided an estimated time for all shipments/deliveries to

distributors

. Worked directly with carrier and warehouse to ensure delivery in a

timely manner

. Responsible for checking and maintaining open order report daily

. Ran daily dollar report after each work day was completed

. Answered phones and contacted Divisional Vice Presidents, Regional

Managers, and Distributors of assigned territory

. Followed up with customers regarding complaints to ensure issues were

resolved

Somerton Home Furnishings, Corona, CA

Executive Assistant, March 2005 - July 2006

. Prepared correspondence for the CEO

. Designed flyers, PowerPoint presentations, and other marketing tools

. Performed general office duties such as ordering supplies, maintaining

records, and answering phones

. Provided superior administrative support by greeting clients,

preparing reports, and creating filing systems

. Coordinated travel accommodations

. Assisted other departments with scheduling of delivery and repair

truck routes

. Assisted departments with basic accounting, purchasing, and credit

checks

American Title, Orange, CA

Escrow Assistant, June 2003 - February 2005

. Provided quality customer service

. Answered all incoming phones calls - directed calls as appropriate

. Processed incoming and outgoing mail

. Prepared, typed, and distributed correspondences

. Maintained accurate, standardized filing system

Skills

. Proficient in MS Word, Excel, Outlook, MAS200, Adobe, Lyons credit,

CIT Services

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